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Frequently Asked Questions!

Choose your subject of interest!
Using the Site
Pricing and Specials
General Questions
Reservation and Vacation
Credit Card and Financing
Document and Delivery Info
Using the Site

Do I need to register to use your site?
How do I check pricing and availability for your vacation packages?
I have a booking with you. Am I able to access it online?
What are the luggage requirements for the airline I am using?
What are the system requirements to use the site?
Why can't I find the departure city I want?

Do I need to register to use your site?

No. Unless you are a travel agent, we do not require you to register to use the site. However, you will need to register if you wish to access your booking online, make a final payment on a booking after a deposit has been made, archive an itinerary prior to reserving it, or take advantage of the many features only available to registered users. Travel agents conducting business online, on behalf of their clients, need to be registered users of our site in order to access the features and benefits that meet their specific needs.

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How do I check pricing and availability for your vacation packages?

Once you have decided on a destination, click on the Reservations link on the side menu. Select the destination and package you wish to price and you will be guided through a convenient step-by-step process to assemble your vacation. Detailed online help is available every step of the way during the reservation pricing process.

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I have a booking with you. Am I able to access it online?

If you created a reservation on our website, and are a registered user, you can access your booking online. To check your reservation online, click on the Register/Sign In link located on the upper right corner of our website. If you are a travel agent, you can retrieve your bookings by logging onto our travel agent site - click here.

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What are the luggage requirements for the airline I am using?

Each airline has different baggage requirements regarding size and weight. Please contact the carrier directly for luggage requirements and dimensions.

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What are the system requirements to use the site?

A Firefox web browser 3.0 or later version, Internet Explorer 7.0 web browser or later version, or Safari 5.0 browser or later version.

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Why can't I find the departure city I want?

If you are unable to locate your choice of departure city, it may be that we do not offer airfares from the city to your selected destination. You can select another departure city or call us at the phone number listed at the bottom of this page for more information.

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Pricing and Specials

Are all hotel taxes included in my price?
Can I book all of your specials online?
Can I stay longer than the advertised duration for a special?
Do you offer any specials or discounts for honeymooners?
Do you offer any specials or discounts for senior citizens?
Do you offer specials that are valid for web users only?
Does my vacation include baggage handling gratuity at my hotel?
Is the price of my package guaranteed once I've applied money?
Why can't I find the low airfare or package I saw advertised today?

Are all hotel taxes included in my price?

Yes, all hotel taxes are included in our vacation packages.

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Can I book all of your specials online?

The vast majority of our specials are available for reservation online. However, due to inventory restrictions, special deposit policies or other requirements, some specials must be booked through us directly by calling the number listed at the bottom of this page.

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Can I stay longer than the advertised duration for a special?

Most specials do not have a maximum length of stay defined. Each special or promotion is subject to certain restrictions and requirements. Once you have selected your destination and your package, you will find applicable restrictions and/or requirements listed within the description of the package.

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Do you offer any specials or discounts for honeymooners?

A special honeymoon package is offered to Hawaii and can be reserved online. Other destinations may include added values for honeymooners at the discretion of the hotels that may be reserved as part of Pleasant's standard packages. For more information on added values for honeymoon couples, click here.

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Do you offer any specials or discounts for senior citizens?

A special senior package is offered to Hawaii and can be reserved online. Other destinations may include added values for seniors at the discretion of the hotels that may be reserved as part of Pleasant's standard packages. For more information on added values for seniors, click here.

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Do you offer specials that are valid for web users only?

All of the pricing and specials available online are also available through our Reservations Department, who you can contact by calling the number at the bottom of this page.

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Does my vacation include baggage handling gratuity at my hotel?

When traveling to Hawaii or Mexico, baggage handling gratuity is included if you have purchased roundtrip transfers. For all other destinations, baggage handling is not included and is left to the discretion of the individual traveler.

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Is the price of my package guaranteed once I've applied money?

Packages are guaranteed once a deposit in combination with the Travel Protection Plan has been applied. Specific destination requirements are listed in the online destination brochures under General Conditions.

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Why can't I find the low airfare or package I saw advertised today?

If you are unable to obtain a price that was advertised or one that you saw previously on our website, it might not be available on the dates you have selected. If you saw the price advertised online, the advertisement will include the days of the week on which the special price is valid. You may alter your travel dates to check if the price is available on another day.

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General Questions

Can I make last minute bookings?
Can I receive mailings regarding future specials or offers?
Can I reserve a booking using some else's credit card?
Do you accommodate physically challenged travelers?
Do you accommodate single travelers?
Do you do anything special for group travel?
Do you offer Travel Protection Plans or Insurance?
Do your vacation packages include airfare?
How many people can I book on one reservation?
I didn't receive an automated confirmation when I confirmed my booking with payment. What do I do now?
If I am not comfortable providing my credit card via the website. What can I do?
If my flight arrives prior to the hotel check-in time can I make arrangements to check into my hotel early?
If my flight departures long after my hotel check-out time can I make arrangements to stay in my hotel past that time?
Is there a minimum-stay requirement for your packages?
Once I have made my booking how can I change a component of my itinerary? Can I make changes to my booking online?
What if I can't find travel information for my desired destination?

Can I make last minute bookings?

Yes, we offer bookings up to the day of departure for many of our destinations and products. In order to make a booking within seven days of departure, please call call us at the phone number listed at the bottom of this page.

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Can I receive mailings regarding future specials or offers?

Yes. We offer the ability to sign up for our regular e-mail newsletters that include information on our destinations, specials, promotions and more. To become a subscriber, register on our web site, by clicking on the link on the left-hand side of the home page.

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Can I reserve a booking using some else's credit card?

We cannot accept third party credit cards as payment online. If you wish to use a third party credit card, please contact us at the phone number listed at the bottom of this page for assitance.

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Do you accommodate physically challenged travelers?

The Americans with Disabilities Act legislation for the United States does not apply to all destinations worldwide. We recommend that persons with disabilities contact us at the phone number listed at the bottom of this page for assistance with a reservation.

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Do you accommodate single travelers?

Yes, we do. We generally advertise our packages and products based on double occupancy, so when pricing a package for just one person, please be aware that a single-supplement will be assessed and included in your rate.

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Do you do anything special for group travel?

Yes, our Groups department works closely with groups with a minimum of 16 passengers.

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Do you offer Travel Protection Plans or Insurance?

No matter what destination you choose, we have a protection plan or insurance program to ensure your peace of mind while traveling.

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Do your vacation packages include airfare?

We offer packages with or without air. When you decide on your destination, the different types of packages offered for that destination will be displayed.

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How many people can I book on one reservation?

We allow up to nine passengers per booking, including infants and children. If you are making a reservation for more than nine passengers, you may make separate bookings.

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I didn't receive an automated confirmation when I confirmed my booking with payment. What do I do now?

Please contact us at the phone number listed at the bottom of this page for assistance.

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If I am not comfortable providing my credit card via the website. What can I do?

If you are uncomfortable providing credit card information over the Internet, simply call us at the phone number listed at the bottom of this page for assistance with your reservation.

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If my flight arrives prior to the hotel check-in time can I make arrangements to check into my hotel early?

Yes you can. We offer the ability to select "pre-registration" during the pricing and booking process. The charge for pre-registration varies between hotels and the charge will be calculated if you opt to include it as part of your booking.

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If my flight departures long after my hotel check-out time can I make arrangements to stay in my hotel past that time?

Yes! We offer the ability to select "post-registration" during the pricing and booking process. The charge for post-registration varies between hotels and the charge will be calculated if you opt to include it as part of your booking.

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Is there a minimum-stay requirement for your packages?

Hawaii and Mexico vacations require a minimum stay of two nights. All other destinations require a minimum stay of three nights.

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Once I have made my booking how can I change a component of my itinerary? Can I make changes to my booking online?

To revise an existing reservation after a deposit has been made, please contact us at the phone number listed on this page for assistance.

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What if I can't find travel information for my desired destination?

We offer travel to many destinations, but if you do not find a specific destination, we probably do not currently offer it. As we continue to grow, we will be adding more destinations and products. So if you don't find the destination of your choice now, check back soon.

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Reservation and Vacation

Can I book a stopover online?
Can I utilize my frequent flyer points when making a booking with you?
Do you offer companion fares?
How can I make Seat Assignments?
Why is a flight or fare provided and when I try to book it I am told it isn't available?
Can I pick up my rental car from a location other than an airport?
How old do I have to be to rent a car?
Why is a rental car and price provided and when I try to book it I am told it isn't available?
What are the room and occupancy restrictions at each hotel?
Why is a hotel and price provided and when I try to book it I am told it isn't available?

Can I book a stopover online?

Due to the restrictions required for stopovers, we do not offer them online. However, our reservations department will be happy to assist you with arranging a stopover. Please call us at the phone number listed at the bottom of this page for more information.

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Can I utilize my frequent flyer points when making a booking with you?

No. However we do offer a wide variety of hotel-only and hotel-and-car packages to complement the free flight you earn through a frequent flyer program.

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Do you offer companion fares?

We occasionally offer companion fares to several of the destinations that we serve. Visit our Specials section on the website or call us at the phone number listed at the bottom of this page for more information.

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How can I make Seat Assignments?

We do not provide the ability to request seat assignments online. In order to confirm seat assignments, you would need to contact the airline directly.

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Why is a flight or fare provided and when I try to book it I am told it isn't available?

We provide pricing and availability based on the information you provide. The space is not held until you choose to confirm the package with a credit card. If space is limited, it could possibly sell out by the time you opt to confirm it. If this happens, the booking engine will provide you with an alternate selection of flights.

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Can I pick up my rental car from a location other than an airport?

Yes, we offer both car pick-up and drop-off locations other than those at the airport(s) you are flying into. Once you have selected your destination, if car rentals are offered alternate pick-up locations will be displayed.

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How old do I have to be to rent a car?

We use many of the best known car rental companies in the world. The minimum age to rent a car for all rental companies is 25 years of age. If you are between the age of 21-24, please call us at the number listed on the bottom of this page for specific information on car rentals.

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Why is a rental car and price provided and when I try to book it I am told it isn't available?

We provide pricing and availability based on the information you provide. The space is not held until you choose to confirm the package with a credit card. If space is limited, it could possibly sell out by the time you opt to confirm your booking. If this happens, the booking engine will provide you with an alternate selection of available cars.

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What are the room and occupancy restrictions at each hotel?

Each hotel has different room occupancy restrictions. These restrictions may also vary by room type and be affected by the number and ages of children that may be traveling. Based upon the number and ages of travelers on your itinerary, our booking engine will display only the hotels and room types that can accommodate the travelers.

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Why is a hotel and price provided and when I try to book it I am told it isn't available?

We provide pricing and availability based on the information you provide. The space is not held until you choose to confirm the package with a credit card. If space is limited, it could possibly sell out by the time you opt to confirm it. If this happens, the booking engine will provide you with an alternate selection of hotels or room types.

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Credit Card and Financing

Can I use a credit card with an international billing address?
Is it safe to use my credit card?
What are the different types of payments accepted?

Can I use a credit card with an international billing address?

Yes. We accept credit cards issued outside the United States. If your country of origin is not included on the list of our selection of countries on our payment screen, please contact us at the phone number listed at the bottom of this page to have the information added.

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Is it safe to use my credit card?

Ensuring your privacy and security is our priority. Our web site utilizes a 128-bit encryption certificate that automatically encrypts Personally Identifying Information (including your name, address, credit card information, e-mail address and more) so that it cannot be read as the information travels over the Internet.

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What are the different types of payments accepted?

We accept Visa, Mastercard, American Express, Discover, Diners Club, money orders, and checks. We do not accept third party credit cards, and in order to charge your package the card must be in the name of a passenger who is traveling. Payment by check or money order is subject to the same due dates that apply to credit card payments, and may be mailed to our Corporate Headquarters.

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Document and Delivery Info

Can I request a specific room or location at my hotel?
If I change my flights or if there is an Airline initiated schedule change do I need to send back my tickets?
When and how do you send my travel documents?
Why did I not receive a voucher for my car and hotel?

Can I request a specific room or location at my hotel?

We cannot include special requests of this nature when sending information to the hotel. However, we provide the names of our passengers to our partner hotels three days prior to the passenger check-in date. At that time, you may contact the hotel directly with any special requests you wish to make.

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If I change my flights or if there is an Airline initiated schedule change do I need to send back my tickets?

Airline initiated schedule changes do not require re-ticketing. Nearly all flight changes initiated by a passenger or his/her travel agent require re-ticketing. For complete details, please call us at the phone number listed at the bottom of this page to make special arrangements.

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When and how do you send my travel documents?

We mail travel documents 21 days prior to your departure date, providing that full payment has been received. All documents are sent via first class mail unless special arrangements are made with our Customer Service Department. Please call us at the phone number listed at the bottom of this page to make special arrangements.

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Why did I not receive a voucher for my car and hotel?

We have an agreement with our car rental and hotel partners that allows our passengers to travel without needing vouchers to pick up rental cars or check into hotels for each segment of their vacation.

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