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| Using the Site Do I have to have a logon to use your site? (Register) How do I check pricing and availability for your vacation packages? I have a booking with Pleasant. Am I able to access it online? Is there a fee to use our services? What are the luggage requirements for the airline I am using? What are the system requirements to use the site? Why can't I find the departure city I want? Do I have to have a logon to use your site? (Register) No. Pleasant does not require you to register to use the site. However, if you wish to access your booking online, make a final payment on a booking after a deposit has been made, archive an itinerary prior to reserving it, or take advantage of the many features of the Pleasant Travel Club, registration is necessary.   How do I check pricing and availability for your vacation packages? Once you have decided on the destination you prefer, select Reservations from the side menu. Choose the destination and package you wish to price and you will be guided through a convenient step-by-step process to assemble your vacation. Detailed online help is available every step of the way during the reservation pricing process. I have a booking with Pleasant. Am I able to access it online? If you created a reservation on our website, and have your Pleasant Travel Club user name and password, you can access your booking online. Is there a fee to use our services? Pleasant does not assess fees to use our site. The rates we display are contracted rates that Pleasant Holidays has secured with partners worldwide, and all costs relating to the mailing of travel documents is included in the price of your booking. If you want to expedite the delivery of documents, Pleasant can arrange that for you with an additional fee. What are the luggage requirements for the airline I am using? Each airline has different baggage requirements regarding size and weight. Security measures implemented in October 2001 allow passengers one piece of carry on luggage (not including purses, brief cases, or laptops). Please contact the carrier directly for luggage requirements and dimensions. What are the system requirements to use the site? A Netscape 6.2 web browser or later version, Internet Explorer 6.0 web browser or later version, or AOL 8.0 browser or later version. Why can't I find the departure city I want? If you are unable to locate the departure city you wish to utilize for a given destination, it may be because Pleasant does not offer airfares from the departure city to your selected destination. You can select the next closest departure city or call call us at the phone number listed at the bottom of this page for more information. |
| Pricing and Specials Are all of the hotel taxes included in my price? Can I book all of Pleasant's specials online? Can I stay longer than the advertised duration for a special? Does Pleasant offer specials that are for the web users only? Does my vacation include baggage handling gratuity at my hotel? Is the price of my package guaranteed once I've applied money? Why can't I find the low airfare or package I saw advertised today? Are all of the hotel taxes included in my price? All hotel taxes are included in Pleasant’s vacation packages. Can I book all of Pleasant's specials online? Pleasant Holidays makes available the vast majority of our specials for reservation online. However, due to inventory restrictions and/or special deposit policies or other requirements, some specials must be booked through us directly by calling the number listed at the bottom of this page. Can I stay longer than the advertised duration for a special? Most specials do not have a maximum length of stay defined. Each special or promotion is subject to certain restrictions and requirements. Once you have selected your destination and your package, you will find applicable restrictions and/or requirements listed within the description of the package. Does Pleasant offer specials that are for the web users only? No, all of the pricing and specials available online are available through our Reservations Department which you can receive by calling the number at the bottom of this page. Does my vacation include baggage handling gratuity at my hotel? When traveling to Hawaii or Mexico, baggage handling gratuity is included if you have purchased roundtrip transfers. For all other destinations, baggage handling is not included and is left to the discretion of the individual traveler. Is the price of my package guaranteed once I've applied money? Packages are guaranteed once deposit in combination with the Pleasant Protection Plan has been applied. Specific destination requirements are listed in the online destination brochures under General Conditions. Why can't I find the low airfare or package I saw advertised today? If you are unable to obtain a price that you saw on our website previously or saw advertised, it may be that it is not available for the dates chosen. If you saw the price advertised online, the advertisement will include the valid days of the week to obtain the special pricing. You may alter your travel dates to check if the price is available on another day. |
| Hotels by Pleasant Does Hotels by Pleasant only offer hotels? What is Hotels by Pleasant? What makes Hotels by Pleasant different from other online travel sites? Can I view my past reservations? How can I get a receipt for my hotel room? When my credit card bill arrived, I noticed there was another charge from the hotel. What is this? How do I change my dates of stay? What if I need to cancel my reservation? What will I need to check-in? How do I check-out? Can I book more than one hotel room at a time? Can I make a reservation over the phone? Can I see additional details about the hotels? Can I use special coupons from the hotel? Do I need to submit personal information to Hotels by Pleasant? Do my Hotels by Pleasant bookings earn credit with hotel loyalty programs? Does Hotels by Pleasant offer other discounted rates, besides the GreatRate program? How are hotels able to offer deeply discounted rates online? How do I find a hotel? How do I retrieve my room reservation after it is made? Is the room rate per person or per night? What is a pre-paid hotel reservation? What is the GreatRate program? What other fees or taxes may be charged when I book a room? What payment methods does Hotels by Pleasant accept? When I make a reservation on Hotels by Pleasant, is the confirmation number I receive from Hotels by Pleasant or from the hotel? Why should I prepay for my hotel stay? What if I have questions not covered here? How can I be sure my credit card information is safe? Will Hotels by Pleasant sell my personal information to third parties or telemarketers? Does Hotels by Pleasant only offer hotels? Hotels by Pleasant is a service of Pleasant Holidays, LLC, which since 1959 has offered individual and group vacation travelers a broad range of value-added, customized Holiday packages featuring more than 400 leading hotels, 30 airlines, and car rental options in such major destinations as Hawaii, Mexico, Tahiti, Fiji, Australia, New Zealand, Asia, the Bahamas and Caribbean. What is Hotels by Pleasant? Hotels by Pleasant is brought to you via a partnership with Travelweb.com, a subsidiary of Priceline.com and the ONLY travel company founded by the following top hotel brands: Hilton, Hyatt Corporation, Marriott International, InterContinental Hotel Group, and Starwood Hotels. In addition to these well-known brands, thousands of other quality brand name and independent hotels have joined Hotels by Pleasant to provide our customers great discounts. Today, Hotels by Pleasant has negotiated special rates with thousands of hotels in hundreds of cities worldwide. What makes Hotels by Pleasant different from other online travel sites? Because Hotels by Pleasant's technology links directly into hotels Central Reservation Systems, guests' reservations are delivered directly into the hotels systems. This seamless integration ensures reservations are received by the hotel. Other online discount travel distributors use a manual fax system, which often results in reservations being lost because faxes were misplaced or never received. Hotels by Pleasant's direct link to the hotels brings booking efficiency and peace of mind. Can I view my past reservations? Yes, Hotels by Pleasant archives paid transactions. To access, you will need the confirmation number and credit card number used to make the reservation. From the Hotels by Pleasant home page, click on "My Hotel Reservations" at the top of the screen. Fill in you first name, last name, credit card number, and confirmation number as provided in your confirmation email. If you cannot access your email account, please contact customer service at 1-800-945-0690. How can I get a receipt for my hotel room? It is critical to keep the confirmation page issued at the time of booking. You will also receive an email confirmation, which can be used as a receipt. If you need a receipt after your trip, you can access historical data from our website. From the Hotels by Pleasant home page, click on "My Hotel Reservations" at the top of the screen. Fill in you first name, last name, credit card number, and confirmation number as provided in your confirmation email. If you cannot access your email account, please contact customer service at 1-800-945-0690. When my credit card bill arrived, I noticed there was another charge from the hotel. What is this? The charges you see might be the incidentals you charged during your hotel stay. Restaurant meals, room service, movies, parking, and any other fees not considered "room & tax" will be billed directly by the hotel at check-out. If you have questions about any charges, please contact customer service through at 1-800-945-0690 and a representative will be happy to review your bill with you. How do I change my dates of stay? Currently, changes to your reservation are not supported; you must cancel the original reservation and rebook for the new dates. However, we suggest you first check availability for the new desired dates, to avoid any disappointment from canceling your first booking if the new dates are not available. Cancellation fees will still apply, as the first reservation is considered "cancelled," but credit will be given for unused room nights if applicable per the cancellation penalty. What if I need to cancel my reservation? Please keep in mind that pre-paid reservations are subject to cancellation penalties and are non-transferable/non-changeable. If you need to cancel a reservation, it must be done on this website. Any refund due from your cancellation will be credited to the credit card used for the purchase, less the appropriate cancellation fees. Hotels cannot make changes or cancellations to pre-paid reservations under any circumstances. Along with cancellation fees from Hotels by Pleasant, hotels may assess fees. Please refer to your original confirmation for specific hotel cancellation policy information. What will I need to check-in? Upon arrival at the hotel, you will need to present a valid photo I.D. for check-in. You will also need a valid credit card to pay for incidental charges, such as telephone calls, parking and room service. We encourage you to also take along a copy of your Hotels by Pleasant confirmation page. How do I check-out? Because your room is pre-paid, the only charges you will be responsible for at checkout are for additional hotel services you used during your stay. These additional charges include such items as extra people in your room, rollaway beds, room service, energy surcharges, resort fees, and parking. Can I book more than one hotel room at a time? At this time, you can only book one room at a time on our website. In the future, we plan to provide you the ability to book up to four rooms at the same time online. Can I make a reservation over the phone? While the Hotels by Pleasant website was designed to give customers an easy way to shop and reserve hotel rooms online, we understand some guests want a little extra help. Our Customer Service representatives can help you complete your booking over the phone. After you've decided on a hotel, call us 24 hours a day at 1-800-945-0690 if you prefer to complete your booking by phone. Can I see additional details about the hotels? Absolutely! Hotels by Pleasant maintains a database full of pictures and information about each property to assist you in selecting which hotel best meets your needs. Can I use special coupons from the hotel? At this time, you cannot apply special hotel coupons toward your reservation. Do I need to submit personal information to Hotels by Pleasant? Unlike other travel sites, you are not required to submit personal information to shop Hotels by Pleasant for rates. When you book a room using the site, Hotels by Pleasant requires that you enter credit card information, address and other personal information. Do my Hotels by Pleasant bookings earn credit with hotel loyalty programs? Currently, you are eligible to earn hotel loyalty points for stays at Hyatt and Omni when booking on Hotels by Pleasant. Does Hotels by Pleasant offer other discounted rates, besides the GreatRate program? Yes. In addition to Hotels by Pleasant's GreatRate program, which offers special discount rates negotiated with hotels and require pre-payment, we offer access to many other rates. If you have association memberships, such as AARP or AAA, and a hotel offers those rates, you may be able to book them with Hotels by Pleasant. On a hotel page, click the "SEE MORE RATES" button to view additional room types and rates. How are hotels able to offer deeply discounted rates online? Reserving rooms online costs less than calling hotels directly and booking a room with an operator or travel agent. Simply stated, booking a room online is a less expensive way to sell the room. Also, prepayment saves hotels the costs associated with billing and accounting. These savings are passed to the consumer as discounted rates for hotel rooms. How do I find a hotel? Our reservation process is simple. Enter the desired city and your travel dates, plus the number of guests. Click "SEARCH NOW" and our search engine will bring back a list of available hotels and rates. You can also select various sort criteria depending on what's important to you. For example, you can search by area of town, star rating or hotel name. How do I retrieve my room reservation after it is made? From the Hotels by Pleasant home page, click on "My Hotel Reservations" at the top of the screen. Fill in first name, last name, credit card number, and confirmation number as provided in your confirmation email. If you cannot access your email account, please contact customer service at 1-800-945-0690. Is the room rate per person or per night? All rates are based on double occupancy per room and are quoted on a nightly basis unless otherwise noted. Additional people, children, rollaway beds and other additions may be subject to additional charges. What is a pre-paid hotel reservation? Pre-payment from guests allows hotels to extend their deepest discounts; up to 50% off the hotel retail price. Your entire hotel stay is charged to your credit card at the time of the booking. All you do is arrive at the hotel and enjoy your stay. However, hotels collect payment information separately for incidentals such as meals, movies, parking and phone calls. Cancellation terms and fees apply to pre-paid bookings. What is the GreatRate program? Whenever you see a Hotels by Pleasant GreatRate icon, you are assured that Hotels by Pleasant has negotiated a special rate with the hotel. Hotels by Pleasant's GreatRate program offers special rates that will save you up to 50% off retail rates at thousands of brand name and quality independent hotels. When you book through the GreatRate program, you can be confident you're getting a great deal. What other fees or taxes may be charged when I book a room? Hotel rooms rates are subject to various taxes (like city and state) depending upon the city. Additional fees, such as resort charges and processing fees may also be assessed. What payment methods does Hotels by Pleasant accept? MasterCard, Visa, American Express, Discover, Diners Club, and Carte Blanch. For your protection, we use an automated address verification system to very billing information. At this time, credit cards issued by U.S. banks must be used for bookings on Hotels by Pleasant. When I make a reservation on Hotels by Pleasant, is the confirmation number I receive from Hotels by Pleasant or from the hotel? Because Hotels by Pleasant links directly into hotels computer reservation systems, you are issued the hotel's confirmation number when you book a room on Hotels by Pleasant. You can be confident that the hotel will have your confirmation number upon check-in. Why should I prepay for my hotel stay? No Rate Increases: Prepaying your hotel room assures the deep discount rate is "locked in" and paid, so you will not be subject to room rate increases. Ease of Arrival: Because of our seamless connectivity with hotels, prepaid bookings are in the hotel's reservation system. That gives you peace of mind in knowing you can simply check in and begin enjoying your stay. What if I have questions not covered here? Our Customer Service Center is open 24 hours every day. You can contact customer service at 1-800-945-0690. How can I be sure my credit card information is safe? Along with your privacy, your financial security is of utmost importance to us. Our booking engine guarantees a secure transaction because we use Secure Sockets Layer (SSL) encryption technology. SSL is the industry standard for encrypting your personal information - so you can book your hotel rooms on Hotels by Pleasant with confidence. Will Hotels by Pleasant sell my personal information to third parties or telemarketers? No. All information provided to Hotels by Pleasant is 100% secure and confidential. |
| General Questions Can I make last minute bookings with Pleasant? Can I receive mailings regarding future specials or offers? Can I reserve a booking using some else's credit card? Do you accommodate physically challenged travelers? Do you accommodate single travelers? Do you do anything special for group travel? Do your vacation packages include airfare? How many people can I book on one reservation? I didn't receive an automated confirmation when I confirmed my booking with payment. What do I do now? If I am not comfortable providing my credit card via the website what can I do? If my flight arrives prior to the hotel check-in time can I make arrangements to check into my hotel early? If my flight departures long after my hotel check-out time can I make arrangements to stay in my hotel past that time? Is there a minimum-stay allowed for your packages? Once I have made my booking how can I change a component of my itinerary? Can I make changes to my booking online? What are the different types of Protection Plans or Insurance that are offered by Pleasant Holidays? What if I can't find travel information for my desired destination? What if I know what kind of vacation I want but I'm not sure where to find it? Can I make last minute bookings with Pleasant? Yes, Pleasant offers up to the day of departure bookings for many of our destinations and products. In order to make a booking within seven days or less of departure, please call call us at the phone number listed at the bottom of this page. Can I receive mailings regarding future specials or offers? Yes. Pleasant offers the ability to sign up for our regular e-mail newsletters that include information on our destinations, specials, promotions and more. To become a subscriber, register for the Pleasant Travel Club. Can I reserve a booking using some else's credit card? Pleasant Holidays cannot accept credit cards as credit card payment from a third party online. If you wish to use a third party credit card for special consideration, please contact us at the phone number listed at the bottom of this page for assitance. Do you accommodate physically challenged travelers? The Americans with Disabilities Act legislation for the United States does not apply to all destinations worldwide. We recommend that persons with disabilities contact us at the phone number listed at the bottom of this page for assitance with a reservation. Do you accommodate single travelers? Absolutely. Pleasant generally advertises our packages and products based on double occupancy, so when pricing a package for just one person please be aware that a single-supplement will be assessed and included in your rate. Do you do anything special for group travel? Yes, Pleasant's groups department works closely with groups with a minimum of 16 passengers. Do your vacation packages include airfare? Pleasant offers packages with and without air. When you decide on your destination, the different types of packages offered for that destination will be displayed. How many people can I book on one reservation? Pleasant allows up to nine passengers per booking, including infants and children. If you are making a reservation involving more than nine passengers, you may book them separately with their own reservation. I didn't receive an automated confirmation when I confirmed my booking with payment. What do I do now? Please contact us at the phone number listed at the bottom of this page for assistance. If I am not comfortable providing my credit card via the website what can I do? If you are uncomfortable providing credit card information over the Internet, simply call us at the phone number listed at the bottom of this page for assistance with your reservation. If my flight arrives prior to the hotel check-in time can I make arrangements to check into my hotel early? Absolutely. Pleasant offers the ability to select “pre-registration” during the pricing and booking process. The charge for pre-registration varies between each hotel and the charge will be calculated if you opt to include it as part of your booking. If my flight departures long after my hotel check-out time can I make arrangements to stay in my hotel past that time? Yes! Pleasant offers the ability to select “post-registration” during the pricing and booking process. The charge for post-registration varies between each hotel and the charge will be calculated if you opt to include it as part of your booking. Is there a minimum-stay allowed for your packages? For Hawaii and Mexico destinations a minimum stay of two nights is required. All other destinations served by Pleasant Holidays require a minimum stay of three nights. Once I have made my booking how can I change a component of my itinerary? Can I make changes to my booking online? Members of the Pleasant Travel Club have the ability to save itineraries and revise these itineraries prior to confirming a reservation with payment. To revise an existing reservation after a deposit has been made, please contact us at the phone number listed at the bottom of this page for assitance. What are the different types of Protection Plans or Insurance that are offered by Pleasant Holidays? No matter what destination you choose, Pleasant Holidays has a protection plan or insurance program to ensure you can travel with peace of mind. What if I can't find travel information for my desired destination? Pleasant offers many destinations, but if you do not find your preferred destination we probably do not currently offer it. As Pleasant Holidays continues to grow, we will be adding more destinations and products. So if you don’t find your desired destination right now, you might in the future! What if I know what kind of vacation I want but I'm not sure where to find it? Pleasant offers the Perfect Vacation Finder that will help you find your ideal destination based on your needs and preferences. We also offer a Plan by Type of Activity section, an Events Calendar, and a Travelers Recommend section. |
| Reservation and Vacation Can I book a stopover online? Can I utilize my frequent flyer points with Pleasant? Do you offer companion fares? How can I make Seat Assignments? Why is a flight or fare provided and when I try to book it I am told it isn’t available? Can I pick up my rental car from a location other than an airport? How old do I have to be to rent a car? Why is a rental car and price provided and when I try to book it I am told it isn’t available? What are the room and occupancy restrictions at each hotel? Why is a hotel and price provided and when I try to book it I am told it isn’t available? Can I book a stopover online? Due to the restrictions required for stopovers, Pleasant does not offer them online. However, our reservations department will be happy to assist you with arranging a stopover. Please call us at the phone number listed at the bottom of this page for more information. Can I utilize my frequent flyer points with Pleasant? No, however Pleasant offers a wide variety of hotel-only and hotel-and-car packages to complement the free flight you earn through a frequent flyer club. Pleasant also offers the Pleasant Holidays Plus Visa Card, which enables you to earn “Reward Points” to apply toward future Pleasant vacations. Do you offer companion fares? Companion fares are offered from time to time to several of the destinations served by Pleasant Holidays. Visit our Specials section or call us at the phone number listed at the bottom of this page for more information. How can I make Seat Assignments? Pleasant does not provide the ability to request seat assignments online. In order to confirm seat assignments, you would need to contact your chosen airline directly. Why is a flight or fare provided and when I try to book it I am told it isn’t available? When Pleasant provides pricing and availability based on the information you provide. The space is not held until you choose to confirm the package with a credit card. If space is limited, it could possibly sell out by the time you opt to confirm it. If this happens, the booking engine will provide you with an alternate selection of flights to re-select from. Can I pick up my rental car from a location other than an airport? Yes, Pleasant offers both car pick-up and drop-off locations other than those at the airport(s) you are flying into. Once you have selected your destination, if car rentals are offered alternate pick-up locations will be displayed. How old do I have to be to rent a car? Pleasant uses a many of the best known car rental companies in the world. The minimum age to rent a car for all rental companies is 25 years of age. If you are between the age of 21-24, please call us at the number listed on the bottom of this page for specific information on car rentals. Why is a rental car and price provided and when I try to book it I am told it isn’t available? When Pleasant provides pricing and availability based on the information you provide. The space is not held until you choose to confirm the package with a credit card. If space is limited, it could possibly sell out by the time you opt to confirm it. If this happens, the booking engine will provide you with an alternate selection of cars to re-select from. What are the room and occupancy restrictions at each hotel? Each hotel has different room occupancy restrictions, which may also vary by room type and be affected by the number and ages of children that may be traveling. Based upon the number and ages of travelers on your itinerary, our booking engine will display only the hotels and room types that can accommodate the travelers. Why is a hotel and price provided and when I try to book it I am told it isn’t available? When Pleasant provides pricing and availability based on the information you provide. The space is not held until you choose to confirm the package with a credit card. If space is limited, it could possibly sell out by the time you opt to confirm it. If this happens, the booking engine will provide you with an alternate selection of hotels or room types to re-select from. |
| Credit Card and Financing Can I use a credit card with an international billing address? Does Pleasant offer financing for vacations booked though them? Is it safe to use my credit card? What are the different types of payments that Pleasant accepts? Can I use a credit card with an international billing address? Yes. Pleasant Holidays accepts credit cards issued outside the United States. If your country of origin is not included on the list of our selection of countries on our payment screen, please contact us at the phone number listed at the bottom of this page to have the information added. Does Pleasant offer financing for vacations booked though them? You can earn travel, and travel-related products, with your Pleasant Holidays Plus card. By using your Standard or Platinum Pleasant Holidays Plus card, you'll receive at least one "Reward Point" for every dollar in purchases. It's that easy! Is it safe to use my credit card? At Pleasant Holidays, ensuring your privacy and security is a priority. Our web site utilizes a 128-bit encryption certificate provided by VeriSign, Inc. that automatically encrypts Personally Identifying Information (including your name, address, credit card information, e-mail address and more) so that it cannot be read as the information travels over the Internet. What are the different types of payments that Pleasant accepts? Pleasant accepts Visa, Mastercard, American Express, Discover, Diners Club, money orders, and checks. Pleasant does not accept third party credit cards, and in order to charge your package the card must be in the name of a passenger who is traveling. Payment by check or money order is subject to the same due dates that apply to credit card payments, and may be mailed to our Corporate Headquarters. |
| Document and Delivery Info Can I request a specific room or location at my hotel with Pleasant? If I change my flights or if there is an Airline initiated schedule change do I need to send back my tickets? When and how do you send my travel documents? Why did I not receive a voucher for my car and hotel? Can I request a specific room or location at my hotel with Pleasant? Pleasant cannot include special requests of this nature when sending information to the hotel. However, we provide the names of our passengers to our partner hotels three days prior to the passenger check-in date. At that time, you may contact the hotel directly with any special requests you wish to make. If I change my flights or if there is an Airline initiated schedule change do I need to send back my tickets? Airline initiated schedule changes do not require re-ticketing. Nearly all flight changes initiated by a passenger or his/her travel agent require re-ticketing. For complete details, please call us at the phone number listed at the bottom of this page to make special arrangements. When and how do you send my travel documents? Pleasant mails travel documents 21 days prior to your departure date, providing that full payment has been received. All documents are sent via first class mail unless special arrangements are made with our Customer Service Department. Please call us at the phone number listed at the bottom of this page to make special arrangements. Why did I not receive a voucher for my car and hotel? Pleasant has an agreement with our car rental and hotel partners that allows our passengers to travel without needing vouchers when picking up rental cars or checking into hotels for each segment of their vacation. |
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| Site Features | Hawaii/Mexico/USA Tahiti/Fiji/Australia/New Zealand | Asia/Other Destinations/Cruises | |
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Copyright © 1999-2008 Pleasant Holidays, LLC. All rights reserved. CST # 1007939-10. UBI# 601 915 263. TAR#5308. | |
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