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Hurricane Wilma Update
Hurricane Wilma Update 11/8/05 3:30pm

Important Information on Cancellations and Changes
Pleasant Holidays' customers scheduled to travel to Cancun or Cozumel through November 04 2005 may change their reservations to another date or destination without penalty provided the change is done prior to the original scheduled departure. If the customer selects another destination, any difference in price will be charged or refunded. This policy does not cover any penalties assessed by airlines or hotels for changes or cancellations. For assistance, please contact Pleasant Holidays at 800-448-3333.

Attention Cancun Visitors!

Change Your Plans, Not Your Vacation

The unfortunate weather difficulties associated with Hurricane Wilma in Cancun and the Yucatan Peninsula may have put a damper on your plans to travel to the area, but it shouldn’t totally take away your vacation. If you were planning on visiting this part of Mexico now through October 31, Pleasant Holidays encourages you not to cancel your vacation; simply move it.

We will give you a $50 American Express Gift Cheque, if you re-book your vacation and travel by October 31, 2005 to any destination Pleasant Holidays offers. We’ll also waive any change fees. If space is available, we’ll make all the arrangements for you in Los Cabos, Puerto Vallarta, Acapulco or other Mexico cities we serve, Hawaii, Tahiti, Australia, New Zealand, even Asia.

If you must cancel your vacation altogether, hotel, airline and/or other fees may apply. This offer is not combinable with any other.

But, again, we hope you’ll change your plans and still take that well-deserved vacation. And it won’t hurt to have another $50 in your pocket.

Airline Information

All passengers must have boarding passes with them to enter the Cancun Airport and return to the United States.

Alaska Airlines:
Passengers traveling on Alaska Airlines will need to go to the U.S. Consulate and bring their luggage with them to be listed for travel back to the U.S. and obtain their boarding passes.

All Other Airlines:
Passengers on all other airlines must go to Esquella La Salle in downtown Cancun, where representatives from the other airlines will list them on flights and provide boarding passes. Transportation is being provided to LaSalle by local authorities and our ground handler - Hotelbeds.

Cancun Airport Opening:
Pleasant Holidays has been advised the earliest departures will be October 28, 2005. Once the passenger obtains his/her boarding pass, the local representative from Hotelbeds will arrange accommodations to ensure passengers travel as a group to the airport in order to speed the transportation and aircraft boarding process. This process will continue for passengers departing each day thereafter.

Pleasant Holidays has been assured all our customers have been in contact with our local representative - Hotelbeds.

This information will be updated as more becomes available

United States Consulate Telephone Numbers:
Merida - 01152 999 925-5011
Cancun - 01152 998 883-0272

Carrier   Change Fees Cancel Fees For travel:
Aeromexico   Waived, if new departure is prior to 12/11/05 Waived ONLY if flight is cancelled* 10/18/05-1/15/06
      *You may also cancel your reservation and keep the value of the ticket for up to 12 months from the issue date.
Alaska   Waived, if new departure is prior to 01/15/06, but must be rebooked by 11/29/05 Waived 10/19/05-11/4/05
American   One ticketed change is allowed, and no fee or penalty will apply. Waived ONLY if flight is canceleld 10/18/05-1/15/06
Delta   Waived if reissued by 11/11/05, must travel by 1/15/06 Waived ONLY if flight cancelled or signifigantly delayed 10/19/05-01/15/06
Mexicana   Waived, if new departure is prior to 03/31/06 Waived 10/19/05-10/30/05
United   Waived once Full refund ONLY if flight is cancelled 10/19/05-01/15/06
US Airways/      America West   Waived Waived ONLY if flight is cancelled 10/18/05-1/15/06

  • Aeromexico has cancelled all non-stops until further notice. Flights are available to Cancun via Mexico City.
  • Alaska has cancelled all flights into Cancun until 12/14/05.
  • American has cancelled non stops from Chicago and St. Louis, with all flights now routing through Dallas and Miami on a reduced schedule.
  • Delta has cancelled travel to 11/9 for Salt Lake City to Cancun, with other flights still operating.
  • Mexicana has cancelled non stops from Los Angeles until 12/1.
  • United has cancelled all flights into Cancun to 12/14/05.
  • US Air has cancelled all flights into Cancun to 12/12/05.

Hotel Information

Here are the latest evaluations of hotels where customers of Pleasant Holidays are staying, or planning to stay:

Cancun & Riviera Maya
Xcaret, Tulum, Coba & Xelha have re-opened, and the electricity is returning to the Riviera Maya.Playa del Carmen is full of life, and tourists have resumed the enjoyment of shopping, restaurants, clubs and nightlife.
Ambiance Villas At Kin-Ha Closed until 12/14/05  
Aquamarina Beach Hotel Closed until 11/15/05  
Avalon Baccara Cancun Closed until 12/31/05  
Aventura Spa Palace Partially open  
Barcelo Maya Beach    
Barcelo Maya Tropical & Colonial Beach    
Beach Palace Closed until 12/19/2005  
Cancun Palace Closed until 1/31/06  
Casa Turquesa    
CasaMagna Marriott Cancun Resort Closed until 12/31/05  
Ceiba del Mar Spa Resort Closed until 4/30/06  
Crown Paradise Club Cancun Closed until 12/16/05  
Dreams Cancun Resort & Spa Closed until 12/16/05  
El Dorado Royale Closed until 11/24/05 For updated information go to www.karismahotels.com 
El Dorado Seaside Suites   For updated information go to www.karismahotels.com 
Fairmont Mayakoba Closed until 3/15/06  
Fiesta Americana Condesa Cancun Closed until 1/30/06  
Fiesta Americana Grand Aqua Cancun Closed until 6/29/06  
Fiesta Americana Grand Coral Beach Cancun Closed until 1/30/06  
Gran Caribe Real Resort & Spa Cancun Closed until 12/31/05  
Gran Melia Cancun Closed until 1/31/06  
Hidden Beach Resort Closed until 12/15/05  
Hilton Cancun Golf & Spa Resort Closed until 12/31/05  
Hyatt Cancun Caribe Villas & Resort Closed until 6/30/06  
Hyatt Regency Cancun Closed until 5/1/06  
JW Marriott Cancun Resort & Spa Closed until 12/31/05  
Le Blanc Spa Resort Closed until 1/31/06  
Le Meridien Cancun Resort & Spa Closed until 11/15/05  
Maroma Resort & Spa Closed until 1/17/06  
Melia Turquesa Closed until 2/28/06  
Moon Palace Golf & Spa Resort Closed until 12/19/05  
NH Krystal Cancun Closed until 12/15/05  
Oasis Cancun Closed until 1/31/06  
Occidental Grand Xcaret Closed until further notice  
Omni Cancun Hotel & Villas    
Paraiso de la Bonita Resort & Thalasso Closed until 1/22/06  
Playacar Palace Closed until 12/18/05  
Presidente InterContinental Cancun Resort Closed until 12/14/05  
Ritz-Carlton, Cancun Closed until 4/30/06  
Riu Cancun Closed until 11/10/05  
Riu Caribe Closed until 12/19/05  
Riu Palace Las Americas    
Riu Palace Mexico    
Riu Playacar    
Riu Riviera Maya Closed until 2/3/06  
Riu Tequila    
Riu Yucatan    
Royal Hideaway Playacar Closed until 1/31/06
Royal Porto Real Luxury Resort & Spa, Playa del Carmen    
Sandos Gala Playacar Closed  until 11/10/05  
Secrets Capri Riviera Cancun Resort & Spa    
Secrets Excellence Riviera Cancun Resort & Spa Closed until 11/24/05  
Sheraton Cancun Resort Closed until 12/20/05  
Sun Palace Closed until 1/31/06  
Westin Resort & Spa, Cancun Closed until 12/20/05  
Cozumel Palace Closed until further notice  
El Cid La Cieba Closed until 1/31/06  
Fiesta Americana Cozumel Dive Resort Closed until 1/31/06  
Melia Cozumel Closed until 2/28/06  
Presidente InterContinental Cozumel Resort & Spa    
Sol Cabanas del Caribe Closed until 1/31/06  

For all pre-departure inquiries, please contact Pleasant Holidays at 800-448-3333.
Hours of operation PST:  Mon. - Fri. 7 a.m. - 8 p.m., Sat. 7 a.m. - 3:30 p.m., Sun. 8 a.m. - 2:30 p.m.

Weather Websites:  www.accuweather.com, or www.noaa.gov

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