Pleasant Holidays, LLC General Rules & Restrictions
RESERVATIONS AND PAYMENT - A deposit is required within three days (all referenced days herein are calendar days) of booking to secure a reservation, except as otherwise provided for under “LAST-MINUTE RESERVATIONS,” below. All balances are due 45 days prior to departure. Special payment policies may apply and will be advised at time of reservation. If payment is not received by the due date, airline and all other reservations will be cancelled. Pleasant Holidays, LLC (“Pleasant Holidays”) is not responsible for any Supplier-imposed fees or penalties, or price increases (including without limitation Supplier fare differentials) due to late payment. “Supplier” shall refer to the suppliers providing transportation, sightseeing arrangements, tours, excursions, accommodations and other travel products and services for the vacations. Submission of any payment to Pleasant Holidays shall serve as the customer’s acceptance of these Terms & Conditions of Sale (“Terms & Conditions”).
FORMS OF PAYMENT - Payment may be made by check, debit and credit cards from American Express, Visa, MasterCard, Diners Club, Discover Card or PayPal, including the option to use multiple credit cards for the same booking. Pleasant Holidays only accepts checks made payable to "Pleasant Holidays, LLC." All returned checks are subject to a $35 service charge.
LAST-MINUTE RESERVATIONS - Reservations are accepted up to the day of departure for destinations in Hawaii, Mexico, Canada, Central and South America, Caribbean, the contiguous United States and Alaska, in each case, subject to availability. Travel to Europe, Africa, Asia, the Middle East, Tahiti, Fiji and the Cook Islands may require a reservation of up to three days in advance of departure. A special handling fee of $30 per booking will be assessed to reservations accepted within 14 days of departure for destinations in Hawaii, Central and South America and Caribbean. A special handling fee of $30 per booking will be assessed on reservations accepted within seven days of departure for destinations in Mexico. A special handling fee of $50 per booking will be assessed to reservations accepted within 30 days of departure for (i) destinations in Tahiti, Fiji and the Cook Islands, Europe, Africa, Asia, the Middle East, and Australia and New Zealand or (ii) AmaWaterways Cruises, Atlas Ocean Voyages cruises, Celestyal Cruises, Norwegian Cruise Line cruises, Scenic Luxury Cruises, Emerald Cruises, Explora Journeys, Windstar Cruises, Paul Gauguin Cruises. A special handling fee of $20 per booking will be assessed on reservations accepted within three days of departure for continental U.S. and Canada itineraries, including without limitation, Victory Cruise Lines voyages.
If a travel package or reservation is being purchased through a third-party travel advisor, such advisor may charge service fees in addition to Pleasant Holidays’ fees and may also charge additional cancellation fees. Please consult with your travel advisor regarding any additional fees.
NO-SHOWS - Failure to travel without prior notification to Pleasant Holidays is considered a no-show, in which case the entire reservation shall be non-refundable.
TRIP PROTECTION PLANS: Pleasant Holidays offers trip protection plans which cover changes and cancellations and must be purchased at time of booking. Trip protection plans purchased through Pleasant Holidays are nonrefundable and nontransferable.
PLEASANT HOLIDAYS PRE-DEPARTURE CHANGE & CANCELLATION FEES
|
Destinations |
Days Prior to Departure |
Per Person Change Fee |
Per Person Cancel Fee |
|
|
46-999 |
$0 |
$50 |
||
|
Land Vacations
Australia Caribbean Central & South America Cook Islands Europe Africa Japan & Asia Fiji Hawaii Mexico New Zealand Tahiti Middle East |
||||
|
4-45 |
$0 |
$250 |
||
|
0-3 |
0 |
100% non-refundable |
||
|
Cruise Vacations
Australia Caribbean Central & South America Cook Islands Europe Africa Japan & Asia Fiji Hawaii Mexico New Zealand Tahiti Middle East |
46-999 |
$50 |
$50 |
|
|
4-45 |
$200 |
$500 |
||
|
0-3 |
100% non-refundable |
100% non-refundable |
||
|
0-999 |
$0 |
$0 |
||
|
Land Vacations
Canada & Continental United States |
||||
|
46-999 |
$25 |
$50 |
||
|
Cruise Vacations
Canada & Continental United States |
||||
|
8-45 |
$25 |
$75 |
||
|
0-7 |
$25 |
$100 |
CHANGES AFTER DEPARTURE - No refunds will be granted on unused services once travel has commenced. Pleasant Holidays will assess a $100 per person fee for itinerary changes made after commencement of travel. Such changes to the extent permitted by carrier(s)' tariffs (i) may be made only through Pleasant Holidays’ representatives, and (ii) are subject to Supplier-imposed fees, penalties, or price increases (including without limitation Supplier fare differentials), which are payable directly to Pleasant Holidays at the time of change.
NOTICE of Liability Limitations
The Montreal Convention or the Warsaw Convention system may be applicable to your journey and these Conventions govern and may limit the liability of air carriers for death or bodily injury, for loss of or damage to baggage, and for delay.
Where the Montreal Convention applies, the limits of liability are as follows:
1. There are no financial limits in respect of death or bodily injury.
2. In respect of destruction, loss of, or damage or delay to baggage, 1,519 Special Drawing Rights per passenger in most cases.
3. For damage occasioned by delay to your journey, 6,303 Special Drawing Rights per passenger in most cases.
EC Regulation No. 889/2002 requires European Community carriers to apply the provisions of the Montreal Convention limits to all carriage by them of passengers and their baggage by air. Many non-European Community carriers have elected to do so in respect of the carriage of passengers and their baggage.
Where the Warsaw Convention system applies, the following limits of liability may apply:
1. 16,600 Special Drawing Rights in respect of death or bodily injury if the Hague Protocol to the Convention applies, or 8,300 Special Drawing Rights if only the Warsaw Convention applies. Many carriers have voluntarily waived these limits in their entirety, and US regulations require that, for journeys to, from or with an agreed stopping place in the US, the limit may not be less than US $75,000.
2. 17 Special Drawing Rights per kg for loss of or damage or delay to checked baggage, and 332 Special Drawing Rights for unchecked baggage.
3. The carrier may also be liable for damage occasioned by delay.
Further information may be obtained from the carrier as to the limits applicable to your journey. If your journey involves carriage by different carriers, you should contact each carrier for information on the applicable limits of liability.
Regardless of which Convention applies to your journey, you may benefit from a higher limit of liability for loss of, damage or delay to baggage by making at check-in a special declaration of the value of your baggage and paying any supplementary fee that may apply. Alternatively, if the value of your baggage exceeds the applicable limit of liability, you should fully insure it before you travel.
Time limit for action: Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived. Baggage claims: Written notice to the carrier must be made within 7 days of the receipt of checked baggage in the case of damage, and, in the case of delay, within 21 days from the date on which it was placed at the disposal of the passenger.
ARBITRATION - Any dispute arising out of, or relating to, any vacations offered shall be submitted to binding arbitration under the Federal Arbitration Act. To the extent that the Federal Arbitration Act either is inapplicable or held not to require arbitration of a particular claim or claims, California law pertaining to agreements to arbitrate shall apply and the arbitration shall be conducted under the terms of the California Code of Civil Procedure. Each party shall pay for its own costs, arbitration fees and attorneys' fees, if any.
California Seller Of Travel: Pleasant Holidays is a Registered Seller of Travel with the State of California. CST number 1007939-10. Registration as a seller of travel does not constitute approval by the State of California.
Florida Seller Of Travel: Pleasant Holidays is registered with the State of Florida as a Seller of Travel. Registration No. 37983.
Hawaii Seller Of Travel: Pleasant Holidays is a Registered Travel Agency with the State of Hawaii. TAR number 5308.
Washington Seller Of Travel: Pleasant Holidays is a Registered Seller of Travel with the State of Washington. UBI number 601 915 263.
Consumer Protection Deposit Plan Disclosure: California law requires certain sellers of travel to either (i) have a trust account or bond or (ii) be a participant in an approved Consumer Protection Deposit Plan.
Pleasant Holidays, LLC is a participant in the United States Tour Operators Association’s (“USTOA”) Consumer Protection Deposit Plan (the “Plan”). You may make a claim with the Plan if you are owed a refund. The Plan covers losses for transportation or travel services that were not delivered or not refunded when required. A claim can be made when a tour operator declares bankruptcy, becomes insolvent or ceases business, or 120 days following the failure of a tour operator to refund a payment or deposit after a cancellation or material failure to complete performance of a tour(s) or vacation package(s). The Plan covers tours or vacation packages purchased up to seven (7) days following official notification to the USTOA of an Active Member’s bankruptcy, insolvency or cessation of business. Claims must be filed no later than ninety (90) days after the bankruptcy, insolvency, cessation of business or failure to refund on account of cancellation or non-performance, as the case may be. USTOA’s total liability for all possible consumer claims is limited to $1,000,000. The maximum amount of any claim the customer can make against the Plan is the total amount paid on behalf of the customer to the seller of travel.
CALIFORNIA TRAVEL CONSUMER RESTITUTION FUND DISCLOSURE: For customers who purchase from within the State of California: This transaction is covered by the California Travel Consumer Restitution Fund (TCRF) if the seller of travel was registered and participating in the TCRF at the time of sale and the customer is located in California at the time of payment. Eligible customers may file a claim with TCRF if the customer is owed a refund of more than $50 for transportation or travel services that the seller of travel failed to forward to a proper provider or such money was not refunded to you when required. The maximum amount that may be paid by the TCRF to any one customer is the total amount paid on behalf of the customer to the seller of travel, not to exceed $15,000. A claim must be submitted to the TCRF within 12 months after the scheduled completion date of the travel. A claim must include sufficient documentation to prove the claim and a $35 processing fee. Claimants must agree to waive their right to other civil remedies against a registered participating seller of travel for matters arising out of a sale for which they file a TCRF claim. The traveler may request a claim form by writing to: Travel Consumer Restitution Corporation, P.O. Box 6001, Larkspur, CA 94977-6001. For customers purchasing from outside of California: This transaction is not covered by the California Travel Consumer Restitution Fund.
Notice to Residents of the State of Washington: If transportation or other services are canceled by the seller of travel, all sums paid to the seller of travel for services not performed in accordance with the contract between the seller of travel and the purchaser will be refunded within thirty days of receiving the funds from the vendor with whom the services were arranged, or if the funds were not sent to the vendor, the funds shall be returned within fourteen days after cancellation by the seller of travel to the purchaser unless the purchaser requests the seller of travel to apply the money to another travel product and/or date.
These Terms & Conditions are not applicable to contracted groups or special interest packages.
These Terms & Conditions are subject to change at any time without notice by Pleasant Holidays in its sole discretion.
Copyright © 2025 Pleasant Holidays, LLC. All rights reserved.
Revised: 07/21/2025