Document and Delivery Info

Can I request a specific room or location at my hotel?

We cannot include special requests of this nature when sending information to the hotel. However, we provide the names of our passengers to our partner hotels three days prior to the passenger check-in date. At that time, you may contact the hotel directly with any special requests you wish to make.

When and how do you send my travel documents?

We issue travel documents 14 days prior to your departure date, providing that full payment has been received and all services have been confirmed. All documents are sent via email unless special arrangements are made with our Customer Service Department. Please call us at the phone number listed at the top of this page to make special arrangements.

Why did I not receive a voucher for my car and hotel?

We have an agreement with our car rental and hotel partners that allows our passengers to travel without needing vouchers to pick up rental cars or check into hotels for each segment of their vacation.

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