Journese^® Deposit & Cancellation Policy

RESERVATIONS AND PAYMENT - A deposit is required within three days of booking (all referenced days herein are calendar days) to secure a reservation for (i) destinations in Hawaii, Mexico, Caribbean, Central America, South America, Australia, New Zealand, Europe, Asia, Tahiti, Fiji, Cook Islands, United Arab Emirates, the contiguous United States and Alaska, and Canada or (ii) Cruises, except as otherwise provided for under “LAST-MINUTE RESERVATIONS,” below. All balances are due 45 days prior to departure. Special payment policies may apply and will be advised at time of reservation. If payment is not received by the due date, reservations will be cancelled. Pleasant Holidays, LLC d/b/a Journese® (“Journese”) is not responsible for any Supplier-imposed fees or penalties, or price increases (including without limitation Supplier fare differentials), due to late payment. “Supplier” shall refer to the suppliers providing transportation, sightseeing arrangements, tours, excursions, accommodations and other travel products and services for the vacations. Submission of any payment to Journese shall serve as the customer’s acceptance of these Terms & Conditions of Sale (“Terms & Conditions”).

FORMS OF PAYMENT - Payment may be made by check, debit and credit cards from American Express, Visa, MasterCard, Diners Club, Discover Card or PayPal, including the option to use multiple credit cards for the same booking. Journese only accepts checks made payable to "Journese." All returned checks are subject to a $35 service charge.

LAST-MINUTE RESERVATIONS - Reservations are accepted up to the day of departure for destinations in Hawaii, Mexico, Canada, Central and South America, Caribbean, the contiguous United States and Alaska, in each case, subject to availability. Travel to Australia, New Zealand, Tahiti, Fiji, the Cook Islands, the Middle East, Africa, Asia, and Europe may require a reservation of up to three days in advance of departure. A special handling fee of $30 will be assessed on reservations accepted within 14 days of departure for destinations in Hawaii, Central and South America, and Caribbean. A special handling fee of $30 per booking will be assessed on reservations accepted within seven days of departure for destinations in Mexico. A special handling fee of $50 per booking will be assessed on reservations accepted within 30 days of departure for (i) destinations in Australia, New Zealand, Tahiti, Fiji, Cook Islands, the Middle East, Europe, Africa, and Asia or (ii) AmaWaterways cruises, Atlas Ocean Voyages cruises, Celestyal Cruises, Explora Journeys, Norwegian Cruise Line cruises, Scenic Luxury Cruises, Windstar Cruises, and Paul Gauguin Cruises. A special handling fee of $20 per booking will be assessed on reservations accepted within three days of departure for continental U.S. and Canada itineraries, including without limitation, Victory Cruise Lines voyages.

CHANGES PRIOR TO DEPARTURE – Journese may assess a fee for each customer-initiated change to the reservation after receipt of payment, and additional airline, hotel and/or Supplier fees or fare/price differentials may also be charged. Any change made will result in the reservation being re-priced at the rate in effect at the time of the change. A “name change” constitutes a cancellation and cancellation fees will apply.

CANCELLATIONS & REFUNDS – Journese will assess a fee for cancellations, which may be equal to, but will not exceed, the total vacation package price. Additional Supplier- or third-party travel agency- or third-party travel advisor-imposed cancellation fees may also be charged. Once travel has begun, there will be no refunds for any unused or partially used travel component for any reason, other than as required under applicable law. While every effort will be made to provide all items on the travel itinerary as booked, Journese reserves the right to cancel or alter any reservation for any reason prior to departure. Should this occur, refunds will be made without any further obligation by Journese. Except where prohibited by applicable law, Journese reserves the right to issue Future Travel Credit (“FTC”) in lieu of refunds at its sole discretion, in the event of cancellations caused by events or circumstances beyond its reasonable control, including but not limited to, acts of governments, epidemics, medical quarantines, severe weather conditions, war, hostilities, or terrorist acts or threats. The FTC is nontransferable, nonrefundable, has no cash value and cannot be used to purchase a travel protection plan. FTC is issued with expiration dates and must be used prior to expiration.  Standard change and cancellation policies apply to bookings made with FTC. Journese offers trip protection plans which cover changes and cancellations and must be purchased at time of booking Trip protection plans purchased through Journese are nonrefundable and nontransferable.

If a travel package or reservation is being purchased through a third-party travel advisor, such advisor may charge service fees in addition to Journese’s fees and may also charge additional cancellation fees. Please consult with your travel advisor regarding any additional fees.

NO-SHOWS - Failure to travel without prior notification to Journese is considered a no-show, in which case the entire reservation shall be nonrefundable.

Trip Protection Plans:  Journese offers trip protection plans which cover changes and cancellations and must be purchased at time of booking.  Trip protection plans purchased through Journese are nonrefundable and nontransferable..

Journese PRE-DEPARTURE CHANGE & CANCELLATION FEES

Destinations	Days Prior to Departure	Per Person Change Fee	Per Person Cancel Fee
	46-999	$0	$50
Land Vacations   Australia Caribbean Central & South America Cook Islands Europe Africa Japan & Asia Fiji Hawaii Mexico New Zealand Tahiti Middle East
	4-45	$0	$250
	0-3	0	100% non-refundable
Cruise Vacations   Australia Caribbean Central & South America Cook Islands Europe Africa Japan & Asia Fiji Hawaii Mexico New Zealand Tahiti Middle East	46-999	$50	$50
	4-45	$200	$500
	0-3	100% non-refundable	100% non-refundable
	0-999	$0	$0
Land Vacations   Canada & Continental United States
	46-999	$25	$50
Cruise Vacations   Canada & Continental United States
	8-45	$25	$75
	0-7	$25	$100

CHANGES AFTER DEPARTURE – Journese will assess a $100 per person fee for itinerary changes made after commencement of travel. Such changes, to the extent permitted by carrier(s)' tariffs, (i) may be made only through Journese representatives, and (ii) are subject to Supplier-imposed fees, penalties, or price increases (including without limitation Supplier fare differentials), which are payable directly to Journese at time of change.

RESPONSIBILITY; LIMITATION ON LIABILITY- Journese is only responsible for reserving the items listed in the reservation details.

SUPPLIERS ARE INDEPENDENT CONTRACTORS AND ARE NOT EMPLOYEES OR AGENTS OF JOURNESE, OR ANY OF JOURNESE’S SUBSIDIARIES, PARENTS, AFFILIATES, OR RELATED COMPANIES. JOURNESE IS ACTING SOLELY AS A SALES AGENT FOR SUPPLIERS IN CONNECTION WITH THESE TERMS & CONDITIONS.  JOURNESE HAS NO OWNERSHIP INTEREST IN ANY SUPPLIER.THE FACT THAT JOURNESE PROVIDES INFORMATION REGARDING THE AVAILABILITY OF ANY PRODUCT OR SERVICE DOES NOT MEAN JOURNESE IS ENDORSING OR RECOMMENDING THE PRODUCT OR SERVICE. ANY USE OF THE JOURNESE NAME BY A SUPPLIER IS FOR IDENTIFICATION PURPOSES ONLY AND DOES NOT CONSTITUTE OWNERSHIP, AGENCY, SUPERVISION OR CONTROL BY JOURNESE. ALL DOCUMENTATION, RECEIPTS AND TICKETS ARE ISSUED SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED BY THE SUPPLIER.

JOURNESE DISCLAIMS ANY AND ALL LIABILITY, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, INCLUDING WITHOUT LIMITATION LIABILITY FOR ANY DIRECT, PUNITIVE, SPECIAL, CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES, IN CONNECTION WITH ANY PRODUCT OR SERVICE PROVIDED BY ANY SUPPLIER AND BOOKED THROUGH JOURNESE, INCLUDING, WITHOUT LIMITATION, LIABILITY FOR ANY ACT, ERROR, OMISSION, INJURY, DEATH, PROPERTY DAMAGE, LOSS, ACCIDENT, DELAY, IRREGULARITY OR ANY OTHER DAMAGES OR EXPENSES WHICH MAY BE INCURRED THROUGH THE FAULT, NEGLIGENCE, OR OTHERWISE, OF SUCH SUPPLIERS.

BY OFFERING FOR SALE TRAVEL TO PARTICULAR DESTINATIONS, JOURNESE DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH DESTINATIONS IS SAFE, ADVISABLE, OR WITHOUT RISK, AND JOURNESE IS NOT LIABLE FOR ANY DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.

JOURNESE SHALL HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, SCHEDULE CHANGE, CESSATION OF OPERATIONS, LABOR DISPUTE, STRIKE, ACTS OF GOVERNMENT, ACTS OF WAR, TERRORISM, DISEASE, QUARANTINE, PANDEMIC, WEATHER OR OTHER FORCE MAJEURE EVENT OR OTHER CAUSE BEYOND OUR DIRECT CONTROL (EXCEPT WHERE REQUIRED UNDER APPLICABLE CONSUMER PROTECTION LAW). JOURNESE HAS NO RESPONSIBILITY FOR AND SHALL NOT BE LIABLE FOR ANY ADDITIONAL EXPENSE, OMISSIONS, MISREPRESENTATIONS, MISTAKES, DELAYS, OR RE-ROUTING CAUSED BY ANY ACTS OR OMISSIONS OF ANY SUPPLIER OR GOVERNMENTAL AUTHORITY, OR ANY LOSS OR DAMAGE RESULTING FROM INSUFFICIENT OR IMPROPERLY ISSUED PASSPORTS, VISAS OR OTHER GOVERNMENT DOCUMENTS.

JOURNESE MAKES NO IMPLIED OR EXPRESS WARRANTIES IN THE OFFERING OF ANY TRAVEL PRODUCTS OR SERVICES DESCRIBED IN THESE MATERIALS. BY MAKING A BOOKING ON THIS WEBSITE, YOU EXPRESSLY AGREE THAT YOU ARE NOT RELYING ON ANY REPRESENTATION OR STATEMENTS MADE BY JOURNESE OR ANY AGENT OR PURPORTED REPRESENTATIVE OF JOURNESE, EXCEPT THOSE STATED HEREIN.

SUBJECT TO THE FOREGOING LIMITATIONS, THE SOLE EXTENT OF JOURNESE’S LIABILITY, IF ANY, SHALL NEVER EXCEED THE AMOUNT ACTUALLY PAID BY CUSTOMER TO JOURNESE.

California Seller Of Travel: Journese is a Registered Seller of Travel with the State of California. CST number 1007939-10. Registration as a seller of travel does not constitute approval by the State of California.

Florida Seller Of Travel: Journese is registered with the State of Florida as a Seller of Travel. Registration No. 37983.

Hawaii Seller Of Travel: Journese is a Registered Travel Agency with the State of Hawaii. TAR number 5308.

Washington Seller Of Travel: Journese is a Registered Seller of Travel with the State of Washington. UBI number 601 915 263.

Consumer Protection Deposit Plan Disclosure: California law requires certain sellers of travel to either (i) have a trust account or bond or (ii) be a participant in an approved Consumer Protection Deposit Plan.

Journese is a participant in the United States Tour Operators Association’s (“USTOA”) Consumer Protection Deposit Plan (the “Plan”). You may make a claim with the Plan if you are owed a refund. The Plan covers losses for transportation or travel services that were not delivered or not refunded when required. A claim can be made when a tour operator declares bankruptcy, becomes insolvent or ceases business, or 120 days following the failure of a tour operator to refund a payment or deposit after a cancellation or material failure to complete performance of a tour(s) or vacation package(s). The Plan covers tours or vacation packages purchased up to seven (7) days following official notification to the USTOA of an Active Member’s bankruptcy, insolvency or cessation of business. Claims must be filed no later than ninety (90) days after the bankruptcy, insolvency, cessation of business or failure to refund on account of cancellation or non-performance, as the case may be. USTOA’s total liability for all possible consumer claims is limited to $1,000,000. The maximum amount of any claim the customer can make against the Plan is the total amount paid on behalf of the customer to the seller of travel.

CALIFORNIA TRAVEL CONSUMER RESTITUTION FUND DISCLOSURE: For customers who purchase from within the State of California: This transaction is covered by the California Travel Consumer Restitution Fund (TCRF) if the seller of travel was registered and participating in the TCRF at the time of sale and the customer is located in California at the time of payment. Eligible customers may file a claim with TCRF if the customer is owed a refund of more than $50 for transportation or travel services that the seller of travel failed to forward to a proper provider or such money was not refunded to you when required. The maximum amount that may be paid by the TCRF to any one customer is the total amount paid on behalf of the customer to the seller of travel, not to exceed $15,000. A claim must be submitted to the TCRF within 12 months after the scheduled completion date of the travel. A claim must include sufficient documentation to prove the claim and a $35 processing fee. Claimants must agree to waive their right to other civil remedies against a registered participating seller of travel for matters arising out of a sale for which they file a TCRF claim. The traveler may request a claim form by writing to: Travel Consumer Restitution Corporation, P.O. Box 6001, Larkspur, CA 94977-6001. For customers purchasing from outside of California: This transaction is not covered by the California Travel Consumer Restitution Fund.

Notice to Residents of the State of Washington: If transportation or other services are canceled by the seller of travel, all sums paid to the seller of travel for services not performed in accordance with the contract between the seller of travel and the purchaser will be refunded within thirty days of receiving the funds from the vendor with whom the services were arranged, or if the funds were not sent to the vendor, the funds shall be returned within fourteen days after cancellation by the seller of travel to the purchaser unless the purchaser requests the seller of travel to apply the money to another travel product and/or date.

These Terms & Conditions are not applicable to contracted groups or special interest packages.

These Terms & Conditions are subject to change at any time without notice by Journese in its sole discretion.

Copyright © 2025 Pleasant Holidays, LLC. All rights reserved.

Revised 07/21/2025