Journese® Payment & Cancellation Policy
RESERVATIONS AND PAYMENT - A deposit is required within three days of booking (all referenced days herein are calendar days) to secure a reservation to Hawaii, Mexico, Caribbean, Central America, Australia, New Zealand, Europe, Japan & Asia, Tahiti, Fiji, Cook Islands, United Arab Emirates, the contiguous United States and Alaska, Canada and Cruises, except as otherwise provided for under "LAST-MINUTE RESERVATIONS," below. All balances are due 45 days prior to departure. Special payment policies may apply and will be advised at time of reservation. If payment is not received by the due date, airline and all other reservations will be cancelled. Pleasant Holidays, LLC d/b/a Journese® ("Journese") is not responsible for any penalties, supplier-imposed fare increases or fees incurred due to late payment. Submission of any payment to Journese signifies the acceptance of these Terms & Conditions of Sale ("Terms & Conditions").
FORMS OF PAYMENT - Payment may be made by check, debit and credit cards from American Express, Visa, MasterCard, Diners Club, Discover Card or PayPal. Journese only accepts checks made payable to "Journese." All returned checks are subject to a $35 service charge.
LAST-MINUTE RESERVATIONS - Reservations are accepted up to the day of departure to Hawaii, Mexico, Canada, Central America, Caribbean, the contiguous United States and Alaska, in each case, subject to availability. Travel to Australia, New Zealand, Tahiti, Fiji, the Cook Islands, United Arab Emirates, Japan & Asia, and Europe may require a reservation of up to three days in advance of departure. A special handling fee of $30 will be assessed to reservations accepted within 14 days of departure for Hawaii, Central America, and Caribbean. A special handling fee of $30 per booking will be assessed to reservations accepted within seven days of departure for Mexico. A special handling fee of $50 per booking will be assessed to reservations accepted within 30 days of departure for Australia, New Caledonia, New Zealand, Tahiti, Fiji, Cook Islands, United Arab Emirates, Europe, Japan & Asia, AmaWaterways cruises, Belmond Afloat cruises, Norwegian Cruise Line cruises, Scenic Luxury Cruises & Tours, Windstar Cruises, Paul Gauguin Cruises, Un-Cruise Adventures Mexico and Central America cruises, and Iceland ProCruises Iceland and Greenland cruises. A special handling fee of $20 per booking will be assessed to reservations accepted within three days of departure for U.S. itineraries, including without limitation, American Queen Steamboat Company river cruises; Victory Cruise Lines Great Lakes, New England and Canadian Maritimes voyages operated by American Queen Steamboat Company; American Cruise Lines Mississippi River, New England, Pacific Northwest & Alaska, and Southeast voyages; UnCruise Adventures U.S. cruises (Alaska, Hawaii and the Pacific Northwest) and travel to Canada.
ELIGIBILITY TO TRAVEL - Travelers should review government orders and mandates prior to trip departure to comply with U.S. and international travel restrictions, including COVID-19-related restrictions.
CANCELLATIONS & REFUNDS - Journese will assess a fee for cancellations, which will not exceed the total vacation package price. Additional airline, hotel, travel agent, and/or supplier cancellation fees may also be charged. Once travel has begun, there will be no refunds for any unused or partially used travel component for any reason. While every effort will be made to provide all items on the travel itinerary as booked, Journese reserves the right to cancel or alter any reservation for any reason prior to departure. Should this occur, refunds will be made without any further obligation by Journese. Except where prohibited by law, Journese reserves the right to issue Future Travel Credit (“FTC”) in lieu of refunds at its sole discretion, in the event of cancellations caused by events or circumstances beyond its reasonable control, including but not limited to, acts of governments, epidemics, medical quarantines, severe weather conditions, war, hostilities, or terrorist acts or threats. The FTC is not transferable, non-refundable and has no cash value. FTC is issued with expiration dates and must be used prior to expiration. Standard change and cancellation policies apply to bookings made with FTC.
WITH RESPECT TO THE TRAVEL ARRANGEMENTS MADE IN CONNECTION WITH THIS TRANSACTION, JOURNESE REPRESENTS AND ACTS AS AGENT FOR DISCLOSED PRINCIPALS AND INDEPENDENT CONTRACTORS, INCLUDING CARRIERS, TRANSPORTATION COMPANIES, TOUR OPERATORS, WHOLESALERS, SERVICE COMPANIES, HOTELS, ETC. JOURNESE IS NOT RESPONSIBLE OR LIABLE FOR ANY ACTS, OMISSIONS, FINANCIAL STABILITY, DELAYS OR CHANGES BY ANY OF THESE ENTITIES. NEITHER JOURNESE NOR ANY OF ITS REPRESENTATIVES SHALL BE OR BECOME LIABLE OR RESPONSIBLE FOR (I) ANY LOSS, INJURY, DAMAGE TO PERSON, PROPERTY, OR OTHERWISE IN CONNECTION WITH ANY ACCOMMODATIONS, TRANSPORTATION OR OTHER SERVICES RESULTING DIRECTLY OR INDIRECTLY FROM ANY EXTRAORDINARY CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO ACTS OF GOD, DANGERS INCIDENT TO THE SEA, FIRE, DEFECTS IN VEHICLES, MACHINERY OR EQUIPMENT BREAKDOWN OR MALFUNCTION, ACTS OF GOVERNMENTS, DE JURE OR DE FACTO, WAR, HOSTILITIES, TERRORIST ACTS OR THREATS, CIVIL DISTURBANCES, STRIKES, RIOTS, THEFTS, EPIDEMICS, MEDICAL QUARANTINES, CUSTOMS AND IMMIGRATION REGULATIONS, ENVIRONMENTAL OR WEATHER CONDITIONS, DEFAULTS, DELAYS OR CANCELLATIONS OF OR CHANGES IN ITINERARY, ROUTING OR SCHEDULES OR FROM ANY CAUSE BEYOND THE CONTROL OF JOURNESE OR (II) ANY LOSS OR DAMAGE RESULTING FROM INSUFFICIENT OR IMPROPERLY ISSUED PASSPORTS, VISAS OR OTHER GOVERNMENT DOCUMENTS.
If a travel package or reservation is being purchased through a third-party travel agent, such agent may be charging fees in addition to Journese’s fee and may also charge additional cancellation fees. Please consult with your travel agent regarding any additional fees.
NO-SHOWS - Failure to travel without prior notification is considered a no-show and the entire cost of reservation is non-refundable, subject to policies and procedures of the providers of travel and accommodations
- Days Prior to Departure
- Per Person Change Fee
- Per Person Cancel Fee
- Australia, Caribbean, Central & South America,
Cook Islands, Europe, Japan & Asia, Fiji, Hawaii, Mexico, New Caledonia, New Zealand, Tahiti & All Cruises in these destinations
- Canada & Continental United States Land Vacations
- All Canada & Continental United States Cruise Vacations
CHANGES AFTER DEPARTURE - Journese will assess a $100 per person fee for changes made after commencement of travel. Changes in return transportation to the extent permitted by carrier(s)' tariffs may be made only through Journese representatives. Changes in travel arrangements that result in additional monies owed due to price differences, fuel surcharges, ticket re-issuance fees, etc. are due and payable directly Journese representatives at time of change.
California Seller Of Travel: Journese is a Registered Seller of Travel with the State of California. CST number 1007939-10. Registration as a seller of travel does not constitute approval by the State of California.
Hawaii Seller Of Travel: Journese is a Registered Seller of Travel with the State of Hawaii. TAR number 5308.
Washington Seller Of Travel: Journese is a Registered Seller of Travel with the State of Washington. UBI number 601 915 263.
Consumer Protection Deposit Plan Disclosure: California law requires certain sellers of travel to either (i) have a trust account or bond or (ii) be a participant in an approved Consumer Protection Deposit Plan. Journese is a participant in the United States Tour Operators Association's ("USTOA") Consumer Protection Deposit Plan (the "Plan"). You may make a claim with the Plan if you are owed a refund. The Plan covers losses for transportation or travel services that were not delivered or not refunded when required. A claim can be made when a tour operator declares bankruptcy, becomes insolvent or ceases business, or 120 days following the failure of a tour operator to refund a payment or deposit after a cancellation or material failure to complete performance of a tour(s) or vacation package(s). The Plan covers tours or vacation packages purchased up to seven (7) days following official notification to the USTOA of an Active Member's bankruptcy, insolvency or cessation of business. Claims must be filed no later than ninety (90) days after the bankruptcy, insolvency, cessation of business or failure to refund on account of cancellation or non-performance, as the case may be. USTOA's total liability for all possible consumer claims is limited to $1,000,000. The maximum amount of any claim the customer can make against the Plan is the total amount paid on behalf of the customer to the seller of travel.
CALIFORNIA TRAVEL CONSUMER RESTITUTION FUND DISCLOSURE: For customers who purchase from within the State of California: This transaction is covered by the California Travel Consumer Restitution Fund (TCRF) if the seller of travel was registered and participating in the TCRF at the time of sale and the customer is located in California at the time of payment. Eligible customers may file a claim with TCRF if the customer is owed a refund of more than $50 for transportation or travel services that the seller of travel failed to forward to a proper provider or such money was not refunded to you when required. The maximum amount that may be paid by the TCRF to any one customer is the total amount paid on behalf of the customer to the seller of travel, not to exceed $15,000. A claim must be submitted to the TCRF within 12 months after the scheduled completion date of the travel. A claim must include sufficient documentation to prove the claim and a $35 processing fee. Claimants must agree to waive their right to other civil remedies against a registered participating seller of travel for matters arising out of a sale for which they file a TCRF claim. The traveler may request a claim form by writing to: Travel Consumer Restitution Corporation, P.O. Box 6001, Larkspur, CA 94977-6001. For customers purchasing from outside of California: This transaction is not covered by the California Travel Consumer Restitution Fund.
Notice to Residents of the State of Washington: If transportation or other services are cancelled by the seller of travel, all sums paid to the seller of travel for services not performed in accordance with the contract between the seller of travel and the purchaser will be refunded within thirty days of receiving the funds from the vendor with whom the services were arranged, or if the funds were not sent to the vendor, the funds shall be returned within fourteen days after cancellation by the seller of travel to the purchaser unless the purchaser requests the seller of travel to apply the money to another travel product and/or date.
These Terms and Conditions of Sale are not applicable to groups or special interest packages.
These Terms and Conditions of Sale are subject to change at any time without notice by Journese in its sole discretion.
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