Travel Alerts

Winter Weather Alert

A winter storm is affecting Texas and parts of the Ohio and Tennessee Valleys. The storm is causing disruptions to travel including flight cancellations, flight delays and flight schedule changes. As a result, our Contact Center is experiencing extremely high call volumes and call hold times. We are focused on assisting customers travelling during the next seven (7) days. 

If you are not scheduled to travel in the next seven days, please use our online self-service tools to make trip payments, update flight information, request a quote, itinerary change or cancellation. A cancel-for-any-reason Travel Protection Plan can be added to a booking with the initial payment.  You can request a callback to make payment using multiple credit cards.  Vacation packages to the Caribbean, Hawaii, Mexico, USA and Canada can be easily booked online.

For information on local weather conditions, please visit

The safety of our customers is always of the utmost importance to us. For questions or concerns regarding bookings for travel to this region within the next 7 days, please call our Customer Service team for assistance.  

Travelers currently in destination: 1-805-744-6251

Travelers departing within the next 7 days: 1-800-247-4958


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