Travel Alerts

November 3, 2025

Our hearts are with Jamaica and all the Caribbean Islands affected by Hurricane Melissa. We hold these communities close to our hearts and are sending love during this trying time. We are also grateful for our supplier and tourist board partners on the ground working compassionately and tirelessly with our mutual guests and our team. The latest updates on Jamaica can be found on the Jamaica Tourist Board website.

Our first priority has been to reach out to customers immediately impacted by the storm while in destination.  In addition, our Customer Service Teams are diligently reaching out to travel advisors who have clients traveling to the destination in the near future to offer assistance. Please find an overview below of the steps we are taking during this time to ensure the safety of our mutual clients, as well as the latest updates from the destination.

Pleasant Holidays and Journese Bookings Traveling Through Next Week

We are in the process of contacting all bookings departing through next week to offer flexible options. Travel advisors can discuss the latest hotel/resort update for their clients with our Customer Service Team.

 For bookings departing through November 14, 2025:

• Bookings with a protection plan - All Pleasant Holidays and Journese change and cancel fees will be waived. All vendor fees will be waived and refunded back based on the type of protection plan purchased. If there are waivers for the airline and hotel, the cost of the protection plan will be held as a future travel credit for the customers.
• Bookings without a protection plan - All Pleasant Holidays and Journese change and cancel fees will be waived. Vendor fees will be waived IF there is a waiver for the airline or hotel. We will waive any fee that has a waiver. If the vendor does not have a waiver, all vendor fees will be enforced. The team will try to get future travel credits for the vendors that are not waiving for cancellation, but we will communicate our message to copy the vendor policies.