Travel Alerts

Coronavirus Travel Alert


07/15/2020 9:00am PDT 

Due to the high volume of cancellations and refund requests, supplier processing of refunds may take 90+ days to process.

A note to our travelers: Keep your dreams alive! Postpone your vacation for a later date instead of cancelling it or book a new vacation for 2020 or 2021 and you'll have something you can look forward to for days to come. If you have a Pleasant Holidays Land Future Travel Credit, maximize your vacation value by redeeming it today. Airfares, cruise fares and hotel rates for many destinations are up to 50% lower than last year.

We continue to monitor developments regarding COVID-19 and its potential impact on your travel.

Our Cruise Desk Team is ready to assist all current cruise bookings, regardless of scheduled departure date. Please call 800-818-8780 or email them at

Travel-Related News

Latest CDC Travel Warnings

REAL ID Deadline Extended to Oct. 1, 2021

Additional Resources are provided at the bottom of this page to help you access more information from specific supplier and government sources.

Note: individual links have been provided for destinations not included on the US Department of State and COVID-19 Country Specific Information links.

$250 Rebooking Discount

Pleasant Holidays is offering a $250 per booking rebooking discount to travelers with existing bookings for travel scheduled through August 31, 2020 only if the booked flights or cruise have been canceled and/or the hotel is not accepting guests. The offer is valid on new bookings of $2,000 or more (not including any applicable future cruise or travel credit amounts). For cancelled vacations, the new rescheduled booking must be made between one (1) and thirty (30) days after full cancellation of a previous Pleasant Holidays or Journese vacation booking. $250 per booking Rebooking Discount is not applicable to price-matched bookings, and is not combinable with any other promotions and discounts. All travel must be completed by 12/15/2021 and may be to any destination in the Pleasant Holidays or Journese destination portfolios, including cruise vacations, regardless of destination booked in cancelled vacation. This is a limited time offer that is subject to change or cancellation at any time without notice.

Traveler Resources

The safety of our customers is always of the utmost importance to us.

For questions regarding bookings, please call our Customer Service team. 

Vacations currently in destination: 1-877-295-1855

Vacations departing soon: 1-800-247-4958

Important Note: Several international countries and some U.S. States require proof of a negative COVID-19 virus test upon arrival at the traveler's expense. Testing time period requirements vary from within 72 hours to 10 days prior to arrival. Please check government and country-specific websites for travel requirements as this information is updated frequently. Travel Declaration Forms may also be required and can be downloaded online.

For more information on the coronavirus, visit: 

Centers for Disease Control and Prevention (CDC)

World Health Organization (WHO)


Government Sources

U.S. Department of State
COVID-19 Country-Specific Information
Cook Islands
Dominican Republic
Hawaii - Traveler Resources
Saint Lucia
Tahiti/French Polynesia
Turks & Caicos
U.S. Virgin Islands

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