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Privacy Statement

Your privacy is very important to us and we take it very seriously. This Privacy Statement applies to online transactions conducted within the United States on Pleasant Holidays.com and Pleasant Agent.com (hereinafter referred to as "Pleasant Holidays," "we," "us," or "our"). This Statement does not apply to companies that Pleasant Holidays does not own or control, or to people we do not manage or employ. For the privacy policy of web sites outside of PleasantHolidays.com and PleasantAgent.com, please see their web site for their policy.

This Privacy Statement sets forth our practice regarding the collection, use and protection of your Personal Information. Personal Information includes your name, residence address, date of birth, e-mail, telephone numbers and payment card information. By visiting our site, you are accepting the Privacy Statement described herein.

Information Protection and Website Security
Protecting your information while you visit our website is important to us. We protect your Personal Information by restricting access to those employees who need to know. We maintain physical, electronic and procedural safeguards to guard your Personal Information.

We want users of our website to feel confident and comfortable planning and purchasing travel with us. Firewalls and secure servers provide protection. Customer data is transferred securely using industry standard Certificate Authority verified encryption provided by Network Solutions. While not every page that collects Personal Information is encrypted, pages collecting payment card information including payment card number, card type, cardholder name and expiration date are encrypted.

What Information We Collect From You
We collect Personal Information to provide travel products and services to you. You are not required to provide any Personal Information when browsing our site unless and until you make a purchase or sign-up for our e-mail newsletters or other services described below. A valid payment card is required to make a purchase on our site. Personal Information is collected when you voluntarily and specifically provide it. Our site is intended for use by persons 18 years of age or older and we do not knowingly collect Personal Information from minors (those under 18 years of age). When you purchase travel arrangements for someone else through our site, we will request Personal Information about that individual. You should obtain the consent of other individuals prior to providing us with their Personal Information. We may also request information about your travel preferences such as frequent flyer/hotel program information, airline choice or cabin options.

We may also indirectly gather information about your online visit including your Internet service provider, Internet Protocol (IP) address, unique device ID, geolocation, mobile device type, browser type, operating system, the date and time the website that referred you and the pages you visit while at our site. We may also use Session Replay scripts to learn how you interact with our website. These scripts track your online movements to learn how you navigate and interact with our site and can be used to improve our website by identifying and correcting confusing and non-functioning parts of a web page. We restrict employee access to such scripts, keep these scripts for only a limited time and redact the display of Personal Information within the scripts in order to protect your information.

Making a Purchase
A valid payment card is required to make a purchase. To purchase travel and related services, you must provide your full name including middle name or initial, gender, date of birth (as well as the full names, gender and date of birth of others accompanying you), residence street address, e-mail address, telephone numbers, TSA Redress Number (if any), travel agency identification number and payment card information including card number, card type, cardholder name, expiration date and card verification number. You must obtain the consent of other individuals who may accompany you prior to providing their names, as they may be unable to view, change, cancel or modify any information you provide on their behalf. We may also request the name of the travel provider (e.g., airline) you will use, airline flight numbers, frequent flyer programs and other frequent program numbers. We require this information so that we can process, fulfill and confirm your reservations and transactions. When you purchase travel with us, you will receive confirmation of your travel itinerary via e-mail.

Pleasant Travel Club
As a convenience to our customers, you have the option of creating a profile and preferences on our website which can be accessed in the future and used when making new bookings. Personal Information you add to your profile and preferences may include your full name, including middle name or initial, gender, date of birth, passport information (as well as the full names, gender, date of birth and passport information of others accompanying you), residence street address, e-mail address and telephone numbers. You can return to our site and edit your profile and preferences online.

Travel Agency Account Profiles
Travel agencies conducting business with us on PleasantAgent.com have the option of creating an agency profile on our website. Personal Information you can add to your profile may include your full name, including middle name or initial, gender, date of birth, street address, telephone numbers, fax number and travel agency identification number. You can return to our site and edit your profile online.

Sweepstakes and Promotions
We may offer visitors to our site the opportunity to participate in promotions, contests or sweepstakes. Information collected when you participate in a promotion, contest or sweepstake may include your full name, residence address, telephone number and e-mail address.

Surveys
We may offer visitors the opportunity to participate in surveys. You are under no obligation to respond to any survey, and you may unsubscribe from receiving any survey sent via e-mail by following the unsubscribe instructions in the survey you receive. Information collected when you participate in a survey may include your full name, residence address, telephone numbers, age category, household income range, travel preferences, travel agency identification number and e-mail addresses.

Employment Purposes
Personal Information, including your full name, residence address, telephone numbers, e-mail, gender, employment history and educational background will be collected when you apply online for employment with us. The retention period for applications is one year.

TSA Secure Flight Program
Privacy Notice (as required under 49 U.S.C. § 1560.13): The Transportation Security Administration of the U.S. Department of Homeland Security requires us to collect information from you for purposes of watch list screening, under the authority of 49 U.S.C. section 114, and the Intelligence Reform and Terrorism Prevention Act of 2004. Providing this information is voluntary; however, if it is not provided, you may be subject to additional screening or denied transport or authorization to enter a sterile area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA Privacy policies, or to view the system of records notice and the privacy impact assessment, please see TSA's Web site at wwww.tsa.gov.

The information we are required to collect under the Secure Flight Program includes: full name (as it appears on the passenger’s government-issued identification document used when traveling), date of birth, gender and TSA Redress Number (if available).

Additional information on the Secure Flight Program is available at https://www.tsa.gov/travel/security-screening

How We Use Information We Collect
We use the Personal Information we collect for many purposes including completing your travel purchase; sending you special travel promotions, travel tips and general information; communicating with you about your travel plans; notifying you in the event of itinerary changes; providing travel documents; sending you e-mails; preventing prohibited or illegal activities; enforcing company policies and agreements including Terms and Conditions of Sale and User Agreement; providing you with information about our other travel brands; for employment purposes; improving your overall experience when visiting our site for our own internal purposes and for conducting business with travel agency and affiliate partners.

Itinerary Modifications From time to time, modifications may be made to your travel itinerary due to unforeseen schedule changes and business conditions. When such modifications are made, you may be notified by e-mail, telephone and/or postal mail to inform you of these modifications and help you make alternative arrangements, if necessary.

With Whom We Share Your Information
To process and provide the travel services you request and purchase, we may share your Personal Information with our third-party travel providers, such as airlines, hotels, car rental companies, ground transportation, cruise, activity and travel protection plan providers, who fulfill your travel reservations on our behalf. These third-party travel providers may need information about your profile to process and facilitate your travel reservation. Personal Information shared may include full name including middle name or initial, gender, date of birth (as well as the full names, gender and date of birth of others accompanying you) and TSA Redress Number (if any). We do not place limitations on their use or disclosure of your Personal Information. You are encouraged to review the privacy policies of any such travel provider whose products you consider purchasing through our site. We may also share Personal Information among our affiliated companies.

We use third-party vendors who provide services or functions on our behalf including credit card processing, marketing, e-mails, newsletters, surveys and sweepstakes. We contractually limit their use of your Personal Information for the purposes for which it is provided.

We partner with third-party sites to offer you additional services. To process and confirm your travel reservations and/or purchases, our third-party partners may also collect Personal Information including your name, residence address, telephone numbers, date of birth, payment card information and e-mail address. We do not manage or control the privacy policies of these third-party business partners and encourage you to review the privacy policies of third-party partner sites whose services you consider using.

When required by law, legal process, or government, we may disclose information we have collected from visitors when they purchase travel products or services, or apply for employment. In certain cases involving fraud or illegal activities, we may disclose information to investigate, prevent or protect our interests, property, or safety of employees or customers. Additionally, it may become necessary to provide customer information to payment card companies, for the purpose of resolving chargebacks or disputes that arise in the normal course of business.

Cookies and Web Beacons
When you visit our site, we may assign a “cookie” (a small, unique identifier text file) and a web beacon (a small transparent image file) which is very common on the Internet. You do not provide this information, as it is collected automatically and used in a variety of ways to optimize visits to our site, including the use of third-party services for improving the user’s overall site experience. The cookie and web beacon do not contain any Personal Information, but collect your IP address. You have the ability not to receive a cookie file and to disable a web beacon by enabling your Web Browser to refuse cookies or prompt you before accepting a cookie. The vast majority of visitors to our site leave their cookies enabled, and those refusing to accept cookies may not have access to certain tools, services and/or features offered by our site. You may also manually delete cookie files from your computer’s hard drive.

When you visit this website, third parties, including advertising partners, analytics providers and ad servers that utilize Floodlight Tags may collect information about your online activity over time and across websites. A Floodlight Tag is a tracking tag for DoubleClick platforms that is typically used to measure conversions resulting from users seeing or interacting with certain ads.

We use third party advertising networks to serve ads on our behalf across the internet. These companies employ cookies, pixels and web beacons to gather information (such as purchase behavior and user attributes) that permits us to analyze, modify, and improve our advertising content. The information collected is not personally identifiable. We do not have access to or control over cookies or other features these third party advertising networks may use, and their information practices are not covered by this Privacy Statement.

Tracking
We do not respond to a web browser's "Do Not Track" signal. Such a signal enables a person to opt out from having information about their web browsing activities monitored and collected; however, since there is not uniform industry agreement as to how to respond, we do not currently honor such a request.

California Consumer Privacy Act (CCPA) Rights
Starting January 1, 2020 California consumers have new privacy rights to their personal information (PI) including the right to not be discriminated against for exercising any of these rights. You can request:

a copy of your PI (subject to statutory exceptions) that we collected in the past 12 months including a disclosure of the categories of PI collected, sold and shared for a business purpose;
to delete PI we collected from you unless we need to keep it for certain reasons. For example, if you are traveling we need your PI and itinerary information to provide the services you purchased.
to opt-out of the sale of your PI if we sell it (which we do not).

You can request your information twice in a 12-month period. We must respond and provide your information within 45 days unless we inform you that we need more time in which event we will have 90 days to respond.

To exercise your privacy rights, contact us at privacy@pleasant.net. To designate someone to make a request on your behalf, or to make a request over the phone, please call 818-991-3390. This online privacy notice provides the most current version of the CCPA notice and discloses the categories of PI we collect, sell and share for a business purpose.

This Notice is provided on behalf of: Pleasant Holidays.

The CCPA also requires that we disclose the categories of PI collected, sold and shared for a business or commercial purpose during the past 12 months. This disclosure is listed below.

Please note that certain personal information is exempt from the CCPA. For example, PI collected pursuant to a Federal law called the Gramm-Leach-Bliley Act or California's Financial Information Privacy Act is exempt. As a result, insurance information would not be disclosed. Other exceptions include medical information and protected health information; PI used to generate a consumer report and PI under the Driver Privacy Protection Act. Additionally, employee and job applicant PI and business-to-business PI need not be disclosed at this time.

The disclosure includes a list of the 11 categories of personal information required by the CCPA. Each category of PI is listed and associated with a letter (A-K) and further explained. For example, categories of information that are "identifiers," such as your name or driver's license, are indicated as having been collected, sold or shared. We would have collected or shared to third parties Personal Information (PI) as shown below.

Categories of Personal Information

A. Identifiers: Identifiers such as real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, SSN, driver's license number, passport number or other similar identifiers.
Collected: Yes, Provided: Yes

B. Civil Code 1798.80 Information: Information that identifies, relates to, describes, or is capable of being associated with, an individual or household, including, but not limited to:

name
signature
social security number
physical characteristics or description
address
telephone number
passport number
driver's license or state identification card number
insurance policy number
education, employment, employment history
bank account number
credit card number, debit card number, or any other financial information
medical information, or health insurance information
"Personal information" does NOT include publicly available information that is lawfully made available to the public from federal, state, or local government records.

Collected: Yes, Provided: Yes

C. Characteristics: Characteristics of protected classifications under California or federal law such as race, color, sex, age, national origin, disability, citizenship status, genetic information, ancestry, sexual orientation, gender identity or expression, religion, medical conditions, AIDS/HIV, marital status, military/vet status, political affiliations or activities, victims of domestic abuse and/or assault/stalking.
Collected: Yes, Provided: Yes

D. Commercial Information: Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Collected: Yes, Provided: Yes

E. Biometric: Records used to uniquely identify a person including fingerprints, retinal scans, facial scans, signatures, handwriting analysis and voice pattern recognition.
Collected: No, Provided: No

F. Internet Activity: Internet or other electronic network activity information, including but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet website, application or advertisement.
Collected: No, Provided: No

G. Geolocation: Used to identify an electronic device's physical location, such as GPS coordinates.
Collected: No, Provided: No

H. Sensory: Audio, electronic, visual, thermal, olfactory, or similar information.
Collected: No, Provided: No

I. Employment Related: Professional or employment-related information such as job application, salary and job performance information.
Collected: No, Provided: No

J. Education: Pertaining to school, grades or years attended.
Collected: No*, Provided: No

K. Inferences: Inferences drawn from any of the above identified information to create a profile about a consumer reflecting the consumer's preferences, characteristics, psychological trends, preferences, predispositions, behavior, attitudes, intelligence, abilities and aptitudes.
Collected: No, Provided: No

*While education related information may be collected from job applicants and employees, it is exempt from a CCPA request for PI collected and is not disclosed in this Notice.

If you requested a quote or purchased Pleasant Holidays Travel products or services, you would have provided your name, address, phone, date of birth, known traveler number and payment card information to us. If travel was purchased for another person, we would have collected similar information about them. We would also have your travel itinerary. (Categories A, B, C and D). Some of your itinerary components would have been provided to the third parties (e.g., airlines, hotels) providing certain services.

We have not sold any information to third parties.

Changes to Our Privacy Statement
We may amend this Privacy Statement at any time. Please review this site periodically. Any changes are effective upon our posting of the revised Statement as of the Effective Date. Your use of our website following any such change constitutes acceptance.

Contact Information If you have questions or concerns regarding our Privacy Statement, or if you need further assistance, please contact us at 2404 Townsgate Road, Westlake Village CA 91361.

Phone: 818-991-3390
Fax: 805-744-6223
E-Mail: privacy@pleasant.net

Thank you for taking the time to read this Privacy Policy and for using PleasantHolidays.com or PleasantAgent.com.

Effective Date: June 24, 2024

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PLEASANTHOLIDAYS.COM WEB SITE
TERMS AND CONDITIONS OF USE

Pleasant Holidays
2404 Townsgate Road
Westlake Village, CA 91361

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE

By using this site, you signify your assent to these terms of use. If you do not agree to these terms of use, please do not use the site. We reserve the right, at our discretion, to change, modify, add, or remove portions of these terms at any time. Please check these terms periodically for changes. Your continued use of PleasantHolidays.com, PleasantAgent.com and any sites owned and operated by Pleasant Holidays ("we," "us," "our," or "PH") following the posting of changes to these terms will mean you accept those changes.

Restrictions On Use Of Materials

No material from PleasantHolidays.com, PleasantAgent.com or any Web site owned, operated, licensed, or controlled by PH may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, except that you may download one copy of the materials on any single computer for your personal, non-commercial home use only, provided you keep intact all copyright and other proprietary notices. Modification of the materials or use of the materials for any other purpose is a violation of PH's copyright and other proprietary rights. For purposes of these terms, the use of any such material on any other Web site or networked computer environment is prohibited. All trademarks, service marks, and trade names are proprietary to PH.

In the event you download software from the site, the software, including any files, images incorporated in or generated by the software, and data accompanying the software (collectively, the "Software") are licensed to you by PH. PH does not transfer title to the Software to you. You own the medium on which the Software is recorded, but PH retains full and complete title to the Software, and all intellectual property rights therein. You may not redistribute, sell, decompile, reverse engineer, disassemble, or otherwise reduce the Software to a human-perceivable form.

Copyrights, Other Rights

You should assume all materials on this Web site copyrighted unless otherwise noted and not for use without the express written consent of PH or any third party PH deems necessary. PH neither warrants or represents that your use of the material displayed on the PH site will not infringe rights of third parties. Any product, service, program, or technology described on the PH site may be the subject of other intellectual property rights (including but not limited to copyright, trademark, or patent rights) owned by PH. Any such right that is not expressly licensed herein is reserved by PH.

Images of people or places displayed on the PH site are either the property of, or used with permission by, PH. Use of these images by you or other third parties is prohibited unless expressly permitted on the PH site. Any unauthorized use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and other applicable regulations and statutes

Any product, service, program or technology described in any document published by PH on this site may be the subject of other intellectual property rights owned by PH. Any such right that is not expressly licensed hereunder is reserved by PH.

Disclaimer

The materials on this site are provided "as is" and without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, PH disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. PH does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components. PH does not warrant or make any representations regarding the use or the results of the use of the materials in this site in terms of their correctness, accuracy, reliability, or otherwise. You (and not PH) assume the entire cost of all necessary servicing, repair, or correction. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.Pleasant is not responsible for content, errors or omissions on third party sites or materials. A third party site’s privacy policy may apply.

Limitation Of Liability

Under no circumstances, including, but not limited to, negligence, shall PH be liable for any special or consequential damages that result from the use of, or the inability to use, the materials in this site, even if PH or a PH authorized representative has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. In no event shall PH total liability to you for all damages, losses, and causes of action (whether in contract, tort - including, but not limited to, negligence - or otherwise) exceed the amount paid by you, if any, for accessing this site.

Other

These terms shall be governed by and construed in accordance with the laws of the State of California, without giving effect to any principles of conflicts of law. You agree that any action at law or in equity arising out of or relating to these terms shall be filed only in the state or federal courts located in Los Angeles County and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action. If any provision of these terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between us relating to the subject matter herein and shall not be modified except in writing, signed by both parties.

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PLEASANTHOLIDAYS.COM WEB SITE TERMS AND CONDITIONS OF USE

PLEASANTHOLIDAYS.COM WEB SITE
TERMS AND CONDITIONS OF USE